Customer Support Specialist - Hybrid (11-Week Contract)

Agility360; Oklahoma City (OK); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Hybrid work model

11-week contract

Job summary

Agility 360 in Oklahoma City, OK is seeking a Customer Support Specialist to provide Tier-1 chat support to real estate appraisers and inspectors across the U.S. and Canada. You will address software and workflow questions, document interactions, and escalate complex issues to Tier-2.

Ideal candidates fit a fast-paced, detail-oriented environment with strong written communication, 50 WPM typing, and multitasking. Hybrid work is available after onboarding.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum 1 year of customer service in chat-based or digital support.
• Experience with chat/ticketing platforms (e.g., Salesforce Chat, Zendesk, LiveChat) preferred.

Responsibilities

• Provide Tier-1 live chat support for real estate appraisers and inspectors.
• Handle 2-3 chats simultaneously while maintaining satisfaction.
• Assist with software navigation, accounts, and workflow questions.
• Use knowledge bases and product docs to resolve inquiries.
• Escalate advanced issues to Tier-2 specialists when needed.
• Document interactions and resolutions in the CRM/ticketing system.
• Strive for high-quality service and first-contact resolution.

Skills

Written communication

Typing 50 WPM

Multitasking

Technical proficiency

Problem solving

Education

High school diploma or GED

College degree preferred

Job description

Agility 360 in Oklahoma City, OK is seeking a Customer Support Specialist to provide Tier-1 chat support to real estate appraisers and inspectors across the U.S. and Canada. You will address software and workflow questions, document interactions, and escalate complex issues to Tier-2.

Ideal candidates fit a fast-paced, detail-oriented environment with strong written communication, 50 WPM typing, and multitasking. Hybrid work is available after onboarding.