Chat Support Specialist

Mandarhitech; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

Mandarhitech in New York is seeking a Chat Support Specialist to provide real-time assistance to customers through chat platforms. You will use your quick thinking and typing skills to resolve issues and enhance client satisfaction.

The ideal candidate should have 1-3 years of experience in customer support, capable of handling multiple chats effectively while contributing to our knowledge base. This role offers a dynamic environment with consistent customer interaction.

Qualifications

• 1-3 years of customer support experience.

Responsibilities

• Respond to customer chat inquiries in real-time.
• Provide technical and product support.
• Handle multiple chat conversations simultaneously.
• Escalate issues when necessary.
• Contribute to knowledge base improvements.

Job description

As a Chat Support Specialist, you'll provide real-time assistance to customers through chat platforms. Your quick thinking, typing skills, and customer service expertise will help resolve issues and delight our clients. This role offers a dynamic environment with constant interaction.

Responsibilities

• Respond to customer chat inquiries in real-time
• Provide technical and product support
• Handle multiple chat conversations simultaneously
• Escalate issues when necessary
• Contribute to knowledge base improvements

Requirements

• 1-3 years of customer support experience