Charter Concierge & Events Specialist

Island Time Watersports Caribbean Llc; Charlotte Amalie (United States Virgin Islands); On-site; USD 30,000 - 42,000; Full time

Job summary

Island Time Watersports Caribbean Llc is seeking a guest services/concierge professional to support arrivals, departures, and on-water experiences. You will coordinate transfers, book activities, and assist groups at a dedicated kiosk.

Responsibilities include assisting crew with charter details, managing guest amenities, and ensuring smooth departures while maintaining strong interpersonal relations with corporate planners and guests.

Qualifications

• High school diploma or equivalent; preferred.
• Previous experience in customer service is a plus.
• Must be able to lift 50 lbs and work outdoors in varying conditions.
• Ability to read, interpret, and apply regulations and safety practices.

Responsibilities

• Assist with airport arrivals and departures, dine-around transfers and dinner logistics.
• Provide oversight and handle partner communication for offsite tours (taxi and boat).
• Provide private concierge assistance at a dedicated group kiosk.
• Book spa appointments, dinners, boat trips, excursions, and off-site activities for group attendees.
• Greet guests for pre-boarding and assist the crew with final charter details, requested amenities, confirm guest count, complete payments, and oversee departures.
• Escort guests to different off-property activities.

Skills

Customer service

Interpersonal skills

Multitasking

Communication

Team player

Physical stamina

Education

High School Diploma or equivalent

Job description

Island Time Watersports Caribbean Llc is seeking a guest services/concierge professional to support arrivals, departures, and on-water experiences. You will coordinate transfers, book activities, and assist groups at a dedicated kiosk.

Responsibilities include assisting crew with charter details, managing guest amenities, and ensuring smooth departures while maintaining strong interpersonal relations with corporate planners and guests.