Cruise Shore Excursions Guide & Guest Experience Lead

ISLAND TIME WATERSPORTS CARIBBEAN LLC; Charlotte Amalie West (United States Virgin Islands); On-site; USD 19,320 - 27,517; Full time

Job summary

ISLAND TIME WATERSPORTS CARIBBEAN LLC is seeking a Cruise Ship Excursion Guide to coordinate guest transfers from cruise ships to charter catamarans and ferry vessels, facilitate tours, and ensure a safe, enjoyable experience. The role requires staying aligned with tour schedules and providing excellent guest service on the US Virgin Islands shoreline.

The guide will greet guests, verify counts, liaise with captains, and support payments and vendor reconciliations.

Qualifications

• High School diploma or equivalent.
• 1+ years in customer service, hospitality, marine operations or transportation logistics.
• Basic understanding of business operations.
• Strong written and oral communication skills.
• Knowledge of roles and performance management.
• Ability to prioritize and handle high volume requests.

Responsibilities

• Greet guests on the cruise ship pier.
• Review fareharbor and Run of Show for updated counts per tour.
• Collect Tickets and reconcile counts with fareharbor, communicating final counts to captains.
• Facilitate invoice sign-off from Shorex Team members.
• Assist in facilitating catamaran tours by liaising with Catamaran captains and crew.
• Guide guests from pickup at cruise ship dock in STT to STJ Trunk Bay (or Other Tours) ensuring safety and schedule adherence.
• Utilize P-card to submit payments for National Park Entry and Vendors; ensure correct billing.
• Reconcile STJ Vendors in daily vendor closeout sheet (taxi’s, National Park concessioners, etc.).
• Obtain and maintain active CPR, First Aid, and AED certifications.
• Communicate safety concerns to CSM; accompany injured guests to medical facility if needed.

Skills

Customer service

Hospitality

Marine operations

Transportation logistics

Written communication

Oral communication

Business operations

Performance management

Education

High School diploma or equivalent

Job description

ISLAND TIME WATERSPORTS CARIBBEAN LLC is seeking a Cruise Ship Excursion Guide to coordinate guest transfers from cruise ships to charter catamarans and ferry vessels, facilitate tours, and ensure a safe, enjoyable experience. The role requires staying aligned with tour schedules and providing excellent guest service on the US Virgin Islands shoreline.

The guide will greet guests, verify counts, liaise with captains, and support payments and vendor reconciliations.