Watersports Concierge & Guest Experience Lead

RED Hospitality & Leisure; Charlotte Amalie (United States Virgin Islands); On-site; USD 30,000 - 45,000; Full time

Job summary

RED Hospitality & Leisure in Charlotte Amalie is seeking a dedicated individual to provide exceptional hospitality services to beach guests. Responsibilities include facilitating sailing lessons, offering safety briefings, supervising watersports activities, and upselling additional excursions. A High School Diploma and prior customer service experience are preferred. The role involves maintaining equipment and ensuring compliance with safety standards. Join us to deliver a Ritz-Carlton experience that exceeds guest expectations.

Qualifications

• High School Diploma or its equivalent from an accredited institution (Preferred).
• Previous experience in customer service and/or equivalent work experience.

Responsibilities

• Provide hospitality to all beach guests by delivering Ritz-Carlton service standards.
• Facilitate sailing lessons for guests on hobie cats.
• Provide safety briefings to guests prior to their use of all non-motorized watersport.
• Provide supervision of guests while using watersports equipment.
• Track daily watersports equipment usage by guest.
• Complete general maintenance of watersports equipment.
• Upsell guests on additional watersport excursions offered by RED.
• Provide small power boat operations for retrieving guests.
• Complete a monthly inventory of equipment as directed.
• Complete end of shift billing and reconciliation of guest receipts.
• Communicate with guests on trip updates and cancellations.
• Other duties as assigned.

Job description

RED Hospitality & Leisure in Charlotte Amalie is seeking a dedicated individual to provide exceptional hospitality services to beach guests. Responsibilities include facilitating sailing lessons, offering safety briefings, supervising watersports activities, and upselling additional excursions. A High School Diploma and prior customer service experience are preferred. The role involves maintaining equipment and ensuring compliance with safety standards. Join us to deliver a Ritz-Carlton experience that exceeds guest expectations.