Guest Concierge & Events Coordinator

ISLAND TIME WATERSPORTS CARIBBEAN LLC; Charlotte Amalie West (United States Virgin Islands); On-site; USD 23,000 - 32,000; Full time

Job summary

ISLAND TIME WATERSPORTS CARIBBEAN LLC in the US Virgin Islands seeks a guest services associate to support arrivals, transfers, and on-site concierge for group events. You will greet guests, book spa appointments, dinners, boat trips, and off-site activities, coordinate transfers, and assist the crew with charter details and payments while maintaining safety and guest satisfaction.

The role requires physical stamina, ability to lift 50 lbs, willingness to work holidays, nights, and weekends, and

Qualifications

• Requires high school diploma or equivalent (preferred).
• Experience in customer service or related work is a plus.

Responsibilities

• Assist with airport arrivals and departures, dine-around transfers and dinner logistics.
• Provide oversight and handle partner communication for offsite tours (taxi and boat).
• Provide private concierge assistance at a dedicated group kiosk, booking spa appointments, dinners, boat trips, excursions and off-site activities.
• Greet guests for pre-boarding, assist crew with charter details, confirm guest count, complete payments and oversee departures.
• Escort guests to various off-property activities.
• Build relationships between corporate planners and RED Hospitality.
• Assist with customs forms (eNOAD, Sail Clear) for international guests and plane a smooth departure.
• Provide event support including transfers, logistics, beach staffing and on-board snorkel guidance.

Skills

Customer service

Interpersonal skills

Multi-tasking

Communication skills

Team player

Education

High School Diploma

Job description

ISLAND TIME WATERSPORTS CARIBBEAN LLC in the US Virgin Islands seeks a guest services associate to support arrivals, transfers, and on-site concierge for group events. You will greet guests, book spa appointments, dinners, boat trips, and off-site activities, coordinate transfers, and assist the crew with charter details and payments while maintaining safety and guest satisfaction.

The role requires physical stamina, ability to lift 50 lbs, willingness to work holidays, nights, and weekends, and