Charging Field Support Specialist — Accelerate Field Ops

Emploive

Austin, Northern (TX, KY)

Hybrid

USD 65,000 - 105,000

Full time

7 days ago
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Benefits offered by this job

Medical benefits
Fertility/adoption benefits
Dental & vision
401(k) with employer match
Life & disability insurance
Paid holidays
Sick and vacation time
Employee discounts

Job summary

Emploive is seeking a Field Support Specialist (OPX Sustaining) to own short-cycle operational support across Supercharger, Wall Connector, and Megacharger while feeding patterns that become multi-quarter domain initiatives. You will work with Technicians, Field Managers, and other field stakeholders to close feedback loops and resolve issues quickly, using thoughtful questions and available information.

The role emphasizes hands-on field operations experience, data-system fluency, and clear

Qualifications

  • Experience in field service operations, technical support, or process improvement.
  • Comfort across data systems (ticketing, asset databases, dashboards) to diagnose and resolve operational issues.
  • Clear written and verbal communication with technicians, regional managers, and program managers.

Responsibilities

  • Resolve sustaining tickets (site-level data corrections, maintenance report issues, operational fixes) across the NAM charging fleet.
  • Track containment / retrofit execution with field teams; flag overdue actions; report status to domain TPMs.
  • Coordinate OPX pilots and rollouts with FSTs and field managers; collect structured feedback; track adherence.
  • Triage Take-Charges / improvement submissions: label, score, and route to the correct domain owner.
  • Surface patterns when one-off fixes point to systemic problems — elevate into domain initiatives.
  • Support Change Adoption when remediation needs field chase on landed changes.

Skills

Field service operations
Data systems
Communication
Travel readiness

Tools

Ticketing systems
Asset databases
Dashboards

Job description

Emploive is seeking a Field Support Specialist (OPX Sustaining) to own short-cycle operational support across Supercharger, Wall Connector, and Megacharger while feeding patterns that become multi-quarter domain initiatives. You will work with Technicians, Field Managers, and other field stakeholders to close feedback loops and resolve issues quickly, using thoughtful questions and available information.

The role emphasizes hands-on field operations experience, data-system fluency, and clear

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