Charging Field Support Specialist — Accelerate Field Ops

Emploive; Austin, Northern (TX, KY); Hybrid; USD 65,000 - 105,000; Full time

Benefits offered by this job

Medical benefits

Fertility/adoption benefits

Dental & vision

401(k) with employer match

Life & disability insurance

Paid holidays

Sick and vacation time

Employee discounts

Job summary

Emploive is seeking a Field Support Specialist (OPX Sustaining) to own short-cycle operational support across Supercharger, Wall Connector, and Megacharger while feeding patterns that become multi-quarter domain initiatives. You will work with Technicians, Field Managers, and other field stakeholders to close feedback loops and resolve issues quickly, using thoughtful questions and available information.

The role emphasizes hands-on field operations experience, data-system fluency, and clear

Qualifications

• Experience in field service operations, technical support, or process improvement.
• Comfort across data systems (ticketing, asset databases, dashboards) to diagnose and resolve operational issues.
• Clear written and verbal communication with technicians, regional managers, and program managers.

Responsibilities

• Resolve sustaining tickets (site-level data corrections, maintenance report issues, operational fixes) across the NAM charging fleet.
• Track containment / retrofit execution with field teams; flag overdue actions; report status to domain TPMs.
• Coordinate OPX pilots and rollouts with FSTs and field managers; collect structured feedback; track adherence.
• Triage Take-Charges / improvement submissions: label, score, and route to the correct domain owner.
• Surface patterns when one-off fixes point to systemic problems — elevate into domain initiatives.
• Support Change Adoption when remediation needs field chase on landed changes.

Skills

Field service operations

Data systems

Communication

Travel readiness

Tools

Ticketing systems

Asset databases

Dashboards

Job description

Emploive is seeking a Field Support Specialist (OPX Sustaining) to own short-cycle operational support across Supercharger, Wall Connector, and Megacharger while feeding patterns that become multi-quarter domain initiatives. You will work with Technicians, Field Managers, and other field stakeholders to close feedback loops and resolve issues quickly, using thoughtful questions and available information.

The role emphasizes hands-on field operations experience, data-system fluency, and clear