Channel & Alliances Manager

incident.io; San Francisco (CA); Remote; USD 150,000 - 200,000; Full time

Job summary

A leading company in incident management is seeking a Channel & Alliances Manager to pioneer their partnerships function. This role involves developing strategies, onboarding partners, and collaborating with sales and marketing teams to drive growth. Ideal candidates will have proven experience in B2B SaaS partner programs and exceptional communication skills. The company offers competitive compensation, remote work options, and a strong focus on personal development.

Benefits

Market-leading private medical insurance

Generous parental leave

First Friday off each month

Competitive salary and equity

Remote work options

Personal development budget

Enhanced pension/401k

Qualifications

• Proven experience in building and scaling partner programs in B2B SaaS.
• Exceptional relationship-building and communication skills.

Responsibilities

• Develop and execute partnership strategy with target partners.
• Create a scalable partner program with tiers and incentives.
• Coordinate with sales and marketing to align go-to-market strategies.

Skills

Relationship-building

Communication

Technical curiosity

Job description

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This range is provided by incident.io. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$150,000.00/yr - $200,000.00/yr

About incident.io

incident.io is the leading all-in-one platform for incident management, helping teams respond fast, reduce downtime, and improve continuously. Since launching in 2021, we’ve helped 800 companies—including Netflix, Airbnb, and Block—resolve over 250,000 incidents. More than 30,000 responders use incident.io monthly to fix issues faster.

We are a small, dedicated team focused on pragmatism, quality, innovation, and speed. We have raised $100M from top investors like Index Ventures, Insight Partners, and Point Nine.

The Team

As our first Channel & Alliances Manager, you'll be pioneering our partnerships function, building our partner program from scratch to drive growth. Your focus will be on forming and scaling partnerships with hyperscalers, technology alliance partners, systems integrators, and managed service providers, expanding incident.io’s market presence and revenue channels.

You will collaborate with sales, marketing, and product teams, with support from leadership and the board, to establish and grow strategic partnerships. You will also help define the future of our partnerships function.

What You’ll Be Doing

• Develop and execute our partnership strategy, including identifying target partners and securing executive-level support to establish impactful collaborations.
• Identify, recruit, onboard, and enable key partners, aiming to generate initial channel-driven deals and revenue within 6–12 months.
• Create a scalable partner program with tiers, training, incentives, co-marketing, and joint selling frameworks.
• Serve as the primary support for partners, training their teams and helping them succeed in selling and implementing incident.io.
• Coordinate with sales and marketing to align go-to-market strategies, share leads, and run joint campaigns to build a strong pipeline.

What You Need To Be Successful

• Proven experience building and scaling partner programs in high-growth B2B SaaS environments, with a track record of generating revenue through channel partnerships.
• Exceptional relationship-building and communication skills, capable of engaging stakeholders from sales reps to C-level executives.
• Technical curiosity and ability to quickly learn incident.io’s product and ecosystem, with familiarity in incident management or ITSM being a bonus.
• Market experience in North America, with knowledge of expanding into EMEA and APAC advantageous.
• Startup mindset—autonomous, resourceful, and eager to build from the ground up in a fast-paced environment.

What We Offer

• Market-leading private medical insurance
• Generous parental leave
• First Friday off each month
• Competitive salary and equity
• Remote work options and personal development budget
• Enhanced pension/401k

Compensation Range: $150K - $200K

Senior Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Business Development and Sales