Change Management Leader (AI Adoption)

Request Technology, LLC; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

Request Technology, LLC is seeking a senior change management leader to own the enterprise AI literacy program and drive the workforce transformation accompanying AI adoption in a regulated financial services context.

You will partner with AI Solutions Leads and business functions to redesign roles, build playbooks, and address adoption friction at scale across the organization.

Qualifications

• 10+ years of experience in change management, organizational transformation, learning & development, or a related discipline.
• Experience supporting AI technology rollouts.
• Experience operating in a regulated or financial services environment.
• Working knowledge of AI/GenAI tools and their practical use in a corporate environment; ability to speak credibly to both business and technical audiences about adoption.
• Relevant certifications such as Prosci preferred.

Responsibilities

• Own and evolve companywide enterprise AI literacy program, ensuring role-appropriate AI training reaches all users of AI.
• Lead the workforce transformation agenda associated with AI adoption, partnering with business functions to redesign roles as AI is embedded into how work gets done.
• Design and drive change management programs for individual AI use cases as they move from production into broad adoption, working in coordination with the AI Solutions Leads who own use case delivery.
• Identify and address adoption friction, resistance, and AI literacy gaps at the enterprise level before they surface as recurring, use-case-level failures.
• Develop and track adoption metrics (e.g., embedded/recurrent AI use by role and function) and report progress against AI Strategy adoption targets.
• Partner with AI Portfolio & Transformation (AIPT) to align enablement and change activities with the AI roadmap and the pace of the use case pipeline reaching production.
• Build change management playbooks and communication materials that can be reused across use cases and business functions.
• Serve as a point of connection between the business, AIPT, and AIRE on questions of adoption readiness and organizational impact.

Skills

Change management

Organizational transformation

Learning & development

AI/GenAI adoption

Education

Prosci certification

Job description

*We are unable to provide sponsorship for this role*

Qualifications

• 10+ years of experience in change management, organizational transformation, learning & development, or a related discipline.
• Experience supporting AI technology rollouts
• Experience operating in a regulated or financial services environment
• Working knowledge of AI/GenAI tools and their practical use in a corporate environment; ability to speak credibly to both business and technical audiences about adoption.
• Relevant certifications such as Prosci preferred

Responsibilities

• Own and evolve companywide enterprise AI literacy program, ensuring role-appropriate AI training reaches all users of AI
• Lead the workforce transformation agenda associated with AI adoption, partnering with business functions to redesign roles as AI is embedded into how work gets done.
• Design and drive change management programs for individual AI use cases as they move from production into broad adoption, working in coordination with the AI Solutions Leads who own use case delivery.
• Identify and address adoption friction, resistance, and AI literacy gaps at the enterprise level before they surface as recurring, use-case-level failures.
• Develop and track adoption metrics (e.g., embedded/recurrent AI use by role and function) and report progress against AI Strategy adoption targets.
• Partner with AI Portfolio & Transformation (AIPT) to align enablement and change activities with the AI roadmap and the pace of the use case pipeline reaching production.
• Build change management playbooks and communication materials that can be reused across use cases and business functions.
• Serve as a point of connection between the business, AIPT, and AIRE on questions of adoption readiness and organizational impact.