Principal, Change Management/AI Enablement

Request Technology, LLC; Chicago (IL); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

AI literacy program

Job summary

Request Technology, LLC is seeking a Principal AI Enablement/Change Management to lead enterprise-wide AI literacy and transformation initiatives across the organization, driving adoption after AI implementations.

The role builds and evolves the AI literacy program, designs change management playbooks, develops adoption metrics, and partners with AI Portfolio & Transformation to align enablement with the AI roadmap and production use cases.

Qualifications

• Bachelor's degree or equivalent experience.
• 10+ years of experience in change management or related field.
• Experience supporting enterprise technology rollouts (AI, automation) encouraged.
• Demonstrated leadership of organizational change programs.
• Knowledge of AI/GenAI tools with ability to communicate to business and technical audiences.
• Experience designing and delivering enterprise training or literacy programs.
• Proficiency in adoption metrics, reporting frameworks, and executive status communication.
• Strong facilitation skills; able to run workshops with diverse stakeholders.

Responsibilities

• Own and evolve enterprise AI literacy program to reach all users at hire and annually thereafter.
• Lead the workforce transformation agenda as AI is embedded into how work gets done.
• Design and drive change management programs for AI use cases from production to broad adoption.
• Identify adoption friction and AI literacy gaps enterprise-wide.
• Develop and track adoption metrics and report progress against AI Strategy targets.
• Partner with AIPT to align enablement with AI roadmap and use-case pace to production.
• Build change management playbooks and communication materials for reuse across use cases.
• Serve as liaison between business, AIPT, and AIRE on adoption readiness and impact.

Skills

Change management

Organizational transformation

Learning & development

AI literacy

Adoption metrics

Executive communication

Facilitation

Workshops

AI/GenAI tools

Education

Bachelor's degree or equivalent experience

Job description

***We are unable to sponsor as this is a permanent full-time role***

***Hybrid, 3 days onsite, 2 days remote***

A financial firm is looking for Principal AI Enablement/Change Management. This role will focus on change management and driving initiatives across the whole company for post AI implementations.

Responsibilities:

• Own and evolve enterprise AI literacy program, ensuring role-appropriate AI training reaches all users of AI at the company on hire and at least annually thereafter, consistent with the Artificial Intelligence Policy.
• Lead the workforce transformation agenda associated with AI adoption, partnering with business functions to redesign roles as AI is embedded into how work gets done.
• Design and drive change management programs for individual AI use cases as they move from production into broad adoption, working in coordination with the AI Solutions Leads who own use case delivery.
• Identify and address adoption friction, resistance, and AI literacy gaps at the enterprise level before they surface as recurring, use-case-level failures.
• Develop and track adoption metrics (e.g., embedded/recurrent AI use by role and function) and report progress against company AI Strategy adoption targets.
• Partner with AI Portfolio & Transformation (AIPT) to align enablement and change activities with the AI roadmap and the pace of the use case pipeline reaching production.
• Build change management playbooks and communication materials that can be reused across use cases and business functions.
• Serve as a point of connection between the business, AIPT, and AIRE on questions of adoption readiness and organizational impact.

Qualifications:

• Bachelor's degree in a relevant field, or equivalent experience.
• 10 or more years of experience in change management, organizational transformation, learning & development, or a related discipline.
• Prior experience supporting an enterprise technology rollout (AI, automation, or major systems implementation) strongly preferred.
• Demonstrated experience leading organizational change management programs, ideally tied to technology adoption or digital transformation.
• Working knowledge of AI/GenAI tools and their practical use in a corporate environment; ability to speak credibly to both business and technical audiences about adoption.
• Experience designing and delivering enterprise training or literacy programs.
• Proficiency in developing adoption metrics, reporting frameworks, and executive-level status communication.
• Strong facilitation skills; ability to run workshops and working sessions across business and technology stakeholders.
• Working knowledge of AI/GenAI tools and their practical use in a corporate environment; ability to speak credibly to both business and technical audiences about adoption.