Certified Shift Leader — Fast, Safe, Guest-Delight

McDonald's Restaurants Limited; Meredith (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

McDonald’s Certified Swing Manager oversees daily restaurant operations during assigned shifts, ensuring safety, quality, service, and cleanliness while upholding brand standards. You will lead the shift team, assign roles, monitor drive-thru, front counter, kiosk, mobile order, and curbside, delivering fast, friendly, accurate service.

This role emphasizes food safety, labor deployment, cost control, and guest satisfaction.

Qualifications

• Experience leading fast-paced shift teams.
• Knowledge of food safety procedures and HACCP basics.
• Ability to coach and develop crew members.
• Strong communication and conflict resolution skills.

Responsibilities

• Oversee daily restaurant operations during assigned shifts.
• Direct crew, assign positions, and manage floor operations.
• Monitor safety, quality, service, and cleanliness standards.
• Ensure brand standards and guest experience across channels.
• Document incidents and escalate issues to the General Manager.
• Lead training and coaching to improve performance.

Skills

Leadership

Team management

Customer service

Food safety

Operational excellence

Communication

Job description

McDonald’s Certified Swing Manager oversees daily restaurant operations during assigned shifts, ensuring safety, quality, service, and cleanliness while upholding brand standards. You will lead the shift team, assign roles, monitor drive-thru, front counter, kiosk, mobile order, and curbside, delivering fast, friendly, accurate service.

This role emphasizes food safety, labor deployment, cost control, and guest satisfaction.