Shift Leader - Fast, Friendly, Safe Operations

McDonald's Restaurants Limited; Laconia (NH); On-site; USD 48,000 - 60,000; Full time

Job summary

The McDonald’s Certified Swing Manager is a trained and certified leader responsible for overseeing daily restaurant operations during assigned shifts, ensuring safety, efficiency, and brand standards with a strong focus on Quality, Service, and Cleanliness.

This role leads the shift team by directing crew members, assigning positions, monitoring speed of service, food quality, and hospitality to deliver a top-notch guest experience across drive-thru, front counter, kiosk, mobile order, and

Qualifications

• Oversee daily restaurant operations during assigned shifts and ensure safety and brand standards.
• Lead shift team, direct crew, and monitor service quality and hospitality.
• Ensure food safety procedures and cleanliness throughout the venue.

Responsibilities

• Direct crew members and manage floor operations to deliver fast, friendly, accurate service.
• Monitor speed of service, order accuracy, and food quality across all channels.
• Coach and train crew; communicate with General Manager on shift performance and issues.
• Manage labor deployment and protect company assets through cash-handling and security procedures.
• Document incidents and resolve guest concerns with professional follow-up.

Skills

Leadership

People management

Food safety

Customer service

Communication

Job description

The McDonald’s Certified Swing Manager is a trained and certified leader responsible for overseeing daily restaurant operations during assigned shifts, ensuring safety, efficiency, and brand standards with a strong focus on Quality, Service, and Cleanliness.

This role leads the shift team by directing crew members, assigning positions, monitoring speed of service, food quality, and hospitality to deliver a top-notch guest experience across drive-thru, front counter, kiosk, mobile order, and