Certified Shift Leader: Fast, Safe, Guest-Driven Ops

McDonald's; Lincoln (NH); On-site; USD 42,000 - 64,000; Full time

Job description

Overview

A McDonald’s Certified Swing Manager is a trained and certified leader responsible for overseeing daily restaurant operations during assigned shifts. This role ensures the restaurant operates safely, efficiently, and in full alignment with McDonald’s brand standards, with a strong focus on Quality, Service, and Cleanliness.

Responsibilities

• Lead the shift team by directing crew members, assigning positions, and managing floor operations to deliver an exceptional customer experience across all channels, including drive-thru, front counter, kiosk, mobile order, and curbside.
• Monitor speed of service, order accuracy, food quality, and hospitality to ensure every guest receives fast, friendly, and accurate service.
• Enforce food safety procedures, proper handwashing, time and temperature controls, equipment maintenance, and cleanliness standards throughout the restaurant; conduct travel paths, ensure critical control points are followed, and take immediate corrective action when standards are not met.
• Manage labor deployment to support sales volume while controlling costs; monitor waste, complete product counts as required, and protect company assets by following cash-handling and security procedures.
• Train and coach crew members on procedures, service behaviors, and brand standards; provide real-time feedback, recognize strong performance, and address performance gaps constructively; help create a positive work environment that promotes teamwork, accountability, and respect.
• Communicate effectively with the General Manager and other members of the leadership team regarding shift performance, staffing needs, equipment issues, and customer concerns; document incidents, resolve guest complaints professionally, and ensure follow-up when needed.

Overall, a McDonald’s Certified Swing Manager serves as the operational leader of the shift, balancing people, performance, and procedures to consistently deliver safe food, great service, and a clean, welcoming restaurant environment.