Certification Programs Coordinator

APCO International; Daytona Beach (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

APCO Institute is seeking a Certification Coordinator to support program operations for institute products and to ensure accurate scheduling, facilitation and reporting of certification and recertification activities in line with accreditation standards and APCO policies.

Reporting to the APCO Institute Director, you will manage the recertification workflow, verify documentation and payments, and assist customers via phone and email while collaborating with Councils and committees to maintain

Qualifications

• Excellent oral and written communications essential.
• Well developed administrative, computer and interpersonal skills.
• Familiarity with online meeting and collaboration platforms.
• Experience managing complex projects with multiple stakeholders.

Responsibilities

• Facilitates the recertification process for APCO Institute customers who need to become recertified in any training discipline by: reviewing and approving submitted documentation, ensuring that payment has been received, and responding professionally via phone or email.
• Processes agency and adjunct instructor upgrades.
• Performs operational functions related to APCO Institute programs and products.
• Creates reports and dashboards for the APCO certification programs.
• Provides customer service and administrative support to Councils, Committees and workgroups.
• Performs related duties and responsibilities as required.
• Provides support for other APCO Institute positions, as needed.

Skills

Excellent oral and written comms

Administrative skills

Online collaboration platforms

Project management

Interpersonal skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

APCO Institute is seeking a Certification Coordinator to support program operations for institute products and to ensure accurate scheduling, facilitation and reporting of certification and recertification activities in line with accreditation standards and APCO policies.

Reporting to the APCO Institute Director, you will manage the recertification workflow, verify documentation and payments, and assist customers via phone and email while collaborating with Councils and committees to maintain