CERTIFICATION COORDINATOR

APCO International; Daytona Beach (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

APCO Institute is seeking a Certification Coordinator to support program operations for institute products and to ensure accurate scheduling, facilitation and reporting of certification and recertification activities in line with accreditation standards and APCO policies.

Reporting to the APCO Institute Director, you will manage the recertification workflow, verify documentation and payments, and assist customers via phone and email while collaborating with Councils and committees to maintain

Qualifications

• Excellent oral and written communications essential.
• Well developed administrative, computer and interpersonal skills.
• Familiarity with online meeting and collaboration platforms.
• Experience managing complex projects with multiple stakeholders.

Responsibilities

• Facilitates the recertification process for APCO Institute customers who need to become recertified in any training discipline by: reviewing and approving submitted documentation, ensuring that payment has been received, and responding professionally via phone or email.
• Processes agency and adjunct instructor upgrades.
• Performs operational functions related to APCO Institute programs and products.
• Creates reports and dashboards for the APCO certification programs.
• Provides customer service and administrative support to Councils, Committees and workgroups.
• Performs related duties and responsibilities as required.
• Provides support for other APCO Institute positions, as needed.

Skills

Excellent oral and written comms

Administrative skills

Online collaboration platforms

Project management

Interpersonal skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Certification Coordinator

The Certification Coordinator facilitates program operations for APCO Institute products and provides administrative support to ensure accurate scheduling, facilitation and reporting of certification and recertification related activities in accordance with accreditation standards, industry practices and APCO policies.

Reports to: APCO Institute Director

General Description of Essential Job Tasks:

• Facilitates the recertification process for all APCO Institute customers who need to become recertified in any training discipline by:
  • Reviewing and approving submitted documentation
  • Ensuring that payment has been received
  • Responding in a professional and timely manner via phone and/or email to customers who have questions or need assistance during the recertification process.
• Processes agency and adjunct instructor upgrades.
• Perform operational functions related to APCO Institute programs and products.
• Creates reports and dashboards for the APCO certification programs.
• Provides customer service and administrative support to Councils, Committees and workgroups
• Performs related duties and responsibilities as required
• Provides support for other APCO Institute positions, as needed

Minimum Experience Requirements

• Excellent oral and written communications skills
• Well developed administrative, computer and interpersonal skills
• Proficient in Microsoft Office Word, Excel, Outlook and PowerPoint applications
• Familiarity with online meeting and collaboration platforms.
• Experience managing complex projects with multiple stakeholders

Preferred Qualifications

• Education and/or experience working with nonprofit, trade, or professional associations
• Experience supporting complex projects with multiple stakeholders
• Education and/or experience related to education, training and credentialing activities