Certification Coordinator: Exam Logistics & Support

ROCS Grad Staffing; Gaithersburg (MD); On-site; USD 50,000 - 55,000; Full time

Job summary

ROCS Grad Staffing is seeking a Certification Coordinator to oversee the exam candidacy process from registration and scheduling to exam logistics and documentation. The role serves as the primary contact for candidates, providing support and information throughout.

The ideal candidate is organized, detail-oriented, and proactive, with strong communication, customer service, and project coordination skills.

Qualifications

• Bachelor’s degree preferred and relevant certification experience is a plus.
• Customer service experience is required and highly valued.
• Strong organizational, time management, and multitasking skills.
• Excellent written and verbal communication.
• Detail-oriented with a focus on accuracy and data integrity.
• Proficient with standard office software and database systems.
• Experience with exam administration, testing, or certification processes is a plus.
• Calm and professional under pressure; able to work independently and with a team.
• Ability to maintain confidentiality.

Responsibilities

• Manage the full certification exam process: scheduling, registration, and logistics.
• Serve as the primary point of contact for candidates by email, phone, and online platforms.
• Guide candidates through the process, answer questions, help with documentation, and resolve discrepancies.
• Coordinate exam venues and resources with internal and external stakeholders.
• Maintain accurate candidate records and exam schedules, and prepare reports as needed.
• Ensure compliance with exam policies and protect confidential candidate information.
• Identify process improvements and help implement more efficient procedures.
• Travel occasionally as required.

Skills

Customer service

Organizational skills

Communication

Time management

Data accuracy

Verbal communication

Attention to detail

Confidentiality

Teamwork

Data accuracy

Education

Bachelor's degree preferred

Tools

MS Office

Database systems

Exam tools

Job description

ROCS Grad Staffing is seeking a Certification Coordinator to oversee the exam candidacy process from registration and scheduling to exam logistics and documentation. The role serves as the primary contact for candidates, providing support and information throughout.

The ideal candidate is organized, detail-oriented, and proactive, with strong communication, customer service, and project coordination skills.