Certification & Credentialing Program Lead

Managing Matters - An Association Headquarters Company; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO and holidays

Team collaboration and mentoring

Training and development opportunities

Job summary

Association Headquarters / Managing Matters seeks an experienced administrator to manage certification and exam processes for professional credentialing. You will handle applications, eligibility reviews, multi-year recertifications, and respond to inquiries.

The role also covers exam development, vendor coordination, result communications, and ongoing program support. In addition, you will coordinate credentialing platforms, manage registrations and rosters, and provide meeting and continuing

Qualifications

• Bachelor's degree required or a minimum of three years related industry experience
• CAE preferred

Responsibilities

• Administer the annual certification application and eligibility review process with completeness checks and record maintenance
• Administer multi-year recertification cycle including grading, follow-up, and record updates
• Provide routine support for certification inquiries, status updates, and payments
• Coordinate communications, FAQs, and website updates tied to credentialing cycles
• Administer the annual exam development and delivery cycle with item-bank management and committee edits
• Coordinate with testing vendors and psychometric consultants on logistics and grading
• Communicate exam results and maintain score records
• Coordinate credentialing platforms, including candidate records and reports
• Open registrations, process payments, confirm registrations, and manage waitlists
• Prepare rosters and distribute candidate materials
• Provide high-priority support for registration deadlines and policy questions
• Maintain historical score records and issue certificates
• Coordinate with credentialing committees on schedules and rosters
• Receive and retain physical test materials according to retention policy
• Maintain forms, templates, and operating documentation
• Process continuing education submissions and route for review
• Schedule and support committee meetings and distribute materials
• Set up virtual education sessions and manage access
• Post on-demand content and support access to programs

Skills

Certification administration

Examinations administration

Customer service

Scheduling

Education

Bachelor's degree

CAE preferred

Tools

Credentialing platforms

Vendor coordination

Job description

Association Headquarters / Managing Matters seeks an experienced administrator to manage certification and exam processes for professional credentialing. You will handle applications, eligibility reviews, multi-year recertifications, and respond to inquiries.

The role also covers exam development, vendor coordination, result communications, and ongoing program support. In addition, you will coordinate credentialing platforms, manage registrations and rosters, and provide meeting and continuing