Nonprofit Partnerships Liaison & Support Specialist

ROCS Grad Staffing; Washington (District of Columbia); Vor Ort; USD 40.000 - 55.000; Vollzeit

Zusammenfassung

ROCS Grad Staffing seeks a proactive outreach and customer service coordinator for a national nonprofit partner. You will explain eligibility criteria and assist with the online application.

Responsibilities include reviewing nonprofit submissions for eligibility, communicating findings by phone and email, and tracking deadlines.

Strong communication and data-entry accuracy are essential in our collaborative team.

Qualifikationen

• High School diploma or GED; bachelor’s degree preferred.
• 1+ year of customer service, data entry, clerical or administrative experience.
• Proficient with Outlook, Teams, Word and Excel.
• Ability to interpret and communicate complex information to diverse audiences.
• Strong organizational and record-keeping skills.

Aufgaben

• Explain partnership criteria to nonprofit partners clearly by phone and email.
• Troubleshoot and assist nonprofits during eligibility process using online system.
• Review nonprofit applications for eligibility and gather program data, IRS Form 990, and financial statements.
• Document findings and communicate outcomes to partners.
• Track status of applications and meet deadlines.

Kenntnisse

Customer service

Interpersonal skills

Organizational skills

Data entry

Communication skills

Ausbildung

High School diploma or GED

Bachelor's degree

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

Jobbeschreibung

ROCS Grad Staffing seeks a proactive outreach and customer service coordinator for a national nonprofit partner. You will explain eligibility criteria and assist with the online application.

Responsibilities include reviewing nonprofit submissions for eligibility, communicating findings by phone and email, and tracking deadlines.

Strong communication and data-entry accuracy are essential in our collaborative team.