Client Communications & Events Coordinator

ROCS Grad Staffing; Reston (VA); Presencial; USD 42 000 - 60 000; Tempo integral

Resumo da oferta

ROCS Grad Staffing in Reston, VA is seeking a Client Communications Coordinator to manage communications, deadlines, and deliverables for a diverse group of clients and partners at a nonprofit. The role suits recent graduates or early-career professionals who excel at building relationships and ensuring timely support throughout every stage of a process.

You will be the main contact for sponsors, exhibitors, volunteers, and other stakeholders, coordinating inquiries, tracking progress, and

Qualificações

• Bachelor's degree required; recent graduates encouraged to apply.
• Experience in customer service, client relations, account coordination, communications, or event coordination preferred.
• Excellent written and verbal communication with diverse clients and stakeholders.

Responsabilidades

• Serve as a primary point of contact for sponsors, exhibitors, partners, volunteers, members, and other external stakeholders, providing responsive and professional communication throughout each stage of the client relationship.
• Manage incoming inquiries, requests, and follow-ups from current and prospective partners, sponsors, exhibitors, and volunteers, ensuring questions are addressed and next steps are clearly communicated.
• Coordinate communications, deadlines, and deliverables across multiple clients and initiatives, keeping priorities organized and ensuring outstanding items are followed through to completion.
• Track client needs, project progress, deadlines, and deliverables while proactively communicating updates and addressing potential issues.
• Coordinate sponsor advertisements and support related program initiatives, client deliverables, and operational activities.
• Manage the exhibitor process for conferences, including booth space coordination, invoice collection, floor plan management, and ongoing exhibitor communications.
• Communicate with decorators, general service contractors, and other event vendors to coordinate logistics and ensure expectations and deadlines are met.
• Provide on-site conference support, including exhibit floor management, event coordination, and responding to exhibitor questions and needs.
• Process partner invoices, assist with accounts receivable reconciliation, and maintain accurate financial and client records.
• Maintain organized client information, program documentation, databases, and departmental records.
• Prepare reports, presentations, correspondence, and other materials for internal teams, clients, and external stakeholders.
• Provide administrative support through data entry, document management, copying, sorting, and packing materials.
• Support volunteer recruitment through outreach to professional networks and coordination with program and partnership teams.
• Collaborate with colleagues across departments to align priorities, coordinate initiatives, resolve issues, and maintain a positive client experience.
• Handle confidential client, sponsor, partner, prospect, and financial information appropriately.
• Perform other client communications, coordination, and administrative duties as assigned.

Conhecimentos

Communication skills

Organizational skills

Time management

Attention to detail

Customer service

Problem-solving

Collaboration

Microsoft Office

Formação académica

Bachelor's degree in business, communications, marketing, education, nonprofit management, or a related field

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

ROCS Grad Staffing in Reston, VA is seeking a Client Communications Coordinator to manage communications, deadlines, and deliverables for a diverse group of clients and partners at a nonprofit. The role suits recent graduates or early-career professionals who excel at building relationships and ensuring timely support throughout every stage of a process.

You will be the main contact for sponsors, exhibitors, volunteers, and other stakeholders, coordinating inquiries, tracking progress, and