Cerner EMR Desktop Support & Training Specialist

Prosum; California; Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Prosum is seeking a Clinical Service Desk professional to provide end-user support for Cerner EMR systems. The role focuses on diagnosing, troubleshooting, and coordinating resolutions, with responsibility for basic over-the-phone training and consulting to end-users.

This position contributes to the client’s mission, vision, values, and strategic goals. Ideal candidates have a high school diploma, 2+ years in a service desk with EMR experience, and strong customer service skills.

Qualifications

• High school diploma required.
• Associate's degree in a related field preferred.
• Minimum 2 years' experience in a service desk environment with EMR experience.
• Clinical experience required.
• Exceptional customer service and communication skills, both verbal and written.
• Strong troubleshooting skills and ability to work with minimum supervision.

Responsabilités

• Provide phone support and process emails for Cerner EMR technical issues using established tools and policies.
• Ensure customers receive prompt, accurate, and courteous service.
• Assess and escalate user-reported problems to appropriate IS teams.
• Stay current with Cerner system information changes and updates.
• Coordinate with Cerner technical support staff to research and resolve issues.
• Assist Cerner account creations, modifications, and password resets in Active Directory.
• Create and maintain training guides and document workflows and procedures.

Connaissances

Customer service

Verbal and written communication

Troubleshooting

Independent work

Formation

High school diploma

Associate's degree related field preferred

Outils

Cerner EMR

Description du poste

Prosum is seeking a Clinical Service Desk professional to provide end-user support for Cerner EMR systems. The role focuses on diagnosing, troubleshooting, and coordinating resolutions, with responsibility for basic over-the-phone training and consulting to end-users.

This position contributes to the client’s mission, vision, values, and strategic goals. Ideal candidates have a high school diploma, 2+ years in a service desk with EMR experience, and strong customer service skills.