Remote Clinician IT Help Desk | EMR Systems Support

The Nippon Telegraph and Telephone Corporation (NTT); Lincoln (NE); À distance; USD 28 000 - 34 000; Plein temps

Résumé du poste

NTT DATA Services is seeking a Service Desk Analyst for Clinical Applications Support to handle inbound calls from healthcare professionals requiring technical and application support. You will troubleshoot clinical apps like Epic, Cerner, McKesson, and Meditech and document resolutions in the ticketing system.

The role is 100% remote with shift flexibility including nights, weekends, and holidays. Requires 1+ year in a service desk or call center and strong English communication skills.

Qualifications

• At least 1 year of experience in a Call Center, Customer Service, Service Desk, Help Desk, or Application Support environment.
• At least 1 year of technical troubleshooting experience.
• High school diploma or equivalent.
• Strong verbal and written English communication skills.
• Comfortable working with computers and reading information on screen for extended periods.
• Ability to work independently while following established processes and procedures.

Responsabilités

• Handle inbound calls from healthcare professionals and clinical staff requiring technical and application support.
• Troubleshoot issues involving clinical applications such as Epic, Cerner, McKesson, and Meditech.
• Support users with issues including: application errors and functionality, workflow and usability issues, user access and login problems, basic technical troubleshooting.
• Ask effective questions and use strong listening skills to understand the caller's issue and determine the appropriate resolution.
• Document troubleshooting steps, resolutions, and other relevant information accurately in the service management/ticketing system.
• Resolve incidents when possible and elevate more complex issues to the appropriate support teams.
• Follow established procedures and service levels to ensure incidents are handled and resolved in a timely manner.
• Provide a professional, patient, and service-oriented experience to clinicians and healthcare customers.
• Work effectively in a high-volume, fast-paced call center / Service Desk environment.

Connaissances

Call Center experience

Technical troubleshooting

English communication

Problem solving

Customer-service mindset

Formation

High school diploma or equivalent

Outils

Epic

Cerner

McKesson

Meditech

Description du poste

NTT DATA Services is seeking a Service Desk Analyst for Clinical Applications Support to handle inbound calls from healthcare professionals requiring technical and application support. You will troubleshoot clinical apps like Epic, Cerner, McKesson, and Meditech and document resolutions in the ticketing system.

The role is 100% remote with shift flexibility including nights, weekends, and holidays. Requires 1+ year in a service desk or call center and strong English communication skills.