Cerner Frontline Support Specialist (Healthcare IT)

Computer Task; United States; On-site; USD 100,000 - 110,000; Full time

Job summary

CTG seeks an Oracle Cerner Application Support Specialist (1st Level) to deliver frontline support across clinical, operational and administrative domains. You will triage issues, resolve routine Cerner problems, manage user access, and escalate complex cases to senior teams while collaborating with IT and clinical staff.

Excellent English communication and customer service skills are essential. The role offers competitive compensation and a comprehensive benefits package.

Qualifications

• Experience supporting Oracle Cerner in a healthcare IT environment.
• Solid understanding of Cerner workflows including user access, navigation, and order entry.

Responsibilities

• Serve as the first point of contact for Cerner-related issues, requests, and inquiries.
• Troubleshoot routine problems and escalate complex issues to Level 2/3 teams.
• Document incidents, service requests, and resolutions in the ticketing system.
• Assist with user and provider account setup, updates, and terminations.
• Support password resets, role changes, and basic access troubleshooting.
• Guide users through Cerner workflows, navigation, and basic functionality.
• Identify issue types and gather required details before escalation.
• Perform routine checks on application status dashboards and queues.

Skills

Oracle Cerner experience

Healthcare IT support

Customer service

Job description

CTG seeks an Oracle Cerner Application Support Specialist (1st Level) to deliver frontline support across clinical, operational and administrative domains. You will triage issues, resolve routine Cerner problems, manage user access, and escalate complex cases to senior teams while collaborating with IT and clinical staff.

Excellent English communication and customer service skills are essential. The role offers competitive compensation and a comprehensive benefits package.