Patient Management Tech Support & Training Lead

Compassus; Williamsburg Estates (TN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible time off

Tuition reimbursement

Wellness program

Job summary

Compassus is seeking a Technology Support Analyst to deliver exceptional end-user support for our Patient Management Software, resolve inquiries, and help optimize system performance within a healthcare at-home setting. You will train users, create documentation, test vendor upgrades, and coordinate small-to-mid projects with other teams to ensure smooth deployment of enhancements.

A bachelor's degree and 2–5 years' experience in health care IT are preferred; familiarity with Cerner, Crystal

Qualifications

• Bachelor's degree in related field preferred.
• 2–5 years of related experience in health care IT or end-user support.
• Experience with health care and clinical billing systems is a plus.

Responsibilities

• Provides responsive end-user support for the Patient Management Software.
• Responds to inquiries, documents issues, and resolves problems promptly.
• Creates user documentation and training materials; conducts classroom and web-based trainings.

Skills

Analytical math skills

Strong communicator

English proficiency

Education

Bachelor's degree in related field

Tools

Cerner

Crystal Reports

Microsoft Office

Job description

Compassus is seeking a Technology Support Analyst to deliver exceptional end-user support for our Patient Management Software, resolve inquiries, and help optimize system performance within a healthcare at-home setting. You will train users, create documentation, test vendor upgrades, and coordinate small-to-mid projects with other teams to ensure smooth deployment of enhancements.

A bachelor's degree and 2–5 years' experience in health care IT are preferred; familiarity with Cerner, Crystal