Centralized Services Manager: Patient Access & Scheduling

Methodist Health System; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Methodist Medical Group in Dallas is seeking a Central Services Manager responsible for patient access services and the scheduling call center operations, including data collection, referrals, pre-registration, registrations, authorizations, clinic scheduling, and insurance verification.

You will lead a team, coach staff, ensure budget adherence, develop systems for centralized services, and improve patient satisfaction while aligning with organizational goals.

Qualifications

• Associate degree or higher required.
• EPIC experience preferred.
• Microsoft Office experience required.
• Experience in a customer service center is required.
• Must handle confidential information professionally.

Responsibilities

• Oversees Central Service functions to maintain daily operations per standards.
• Coaches and mentors staff to achieve performance goals and quality results.
• Manages hiring, training, and evaluations for department staff.
• Ensures department meets monthly budget and provides variance data to the director.
• Implements systems to facilitate smooth centralized services operations.
• Monitors changes to improve patient satisfaction.
• Plans activities aligned with organizational initiatives and goals.
• Liaisons with patients, administration, physicians, and clinics.
• Performs related duties as assigned.

Skills

EPIC experience

Microsoft Office

Customer service

Professional demeanor

Education

Associate degree

Job description

Methodist Medical Group in Dallas is seeking a Central Services Manager responsible for patient access services and the scheduling call center operations, including data collection, referrals, pre-registration, registrations, authorizations, clinic scheduling, and insurance verification.

You will lead a team, coach staff, ensure budget adherence, develop systems for centralized services, and improve patient satisfaction while aligning with organizational goals.