Manager, Central Scheduling Operations

St. Joseph’s Health, Inc.; Paterson, Northern (NJ, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

St. Joseph’s Health, Inc. is seeking a Manager for the Centralized Call Center – Centralized Registration Services.

This role provides operational leadership, performance management, and strategic oversight to ensure exceptional customer service, timely scheduling, and accurate registration across the health system. The Manager leads call center staff, tracks KPIs, and drives process improvements that support patient access, operational excellence, and revenue cycle integrity, while coordinating

Responsibilities

• Lead the Centralized Call Center operations to ensure timely patient scheduling and registration accuracy.
• Monitor performance metrics and implement process improvements to enhance patient access and revenue cycle integrity.
• Serve as liaison among Patient Access, Clinical Operations, Revenue Cycle, and IT teams to ensure a seamless patient experience.

Job description

< p>As a Catholic mission-based healthcare organization, we are dedicated to providing compassionate, patient-centered care that honors the dignity of every individual while advancing the healing ministry of Jesus Christ. The Manager, Centralized Call Center – Centralized Registration Services is responsible for the operational leadership, performance management, and strategic oversight of the Centralized Call Center.

This position ensures exceptional customer service, timely patient scheduling, registration accuracy, and efficient call center operations across the health system. The Manager oversees call center staff, monitors key performance indicators, develops staff competencies, and implements process improvements that support patient access, operational excellence, and revenue cycle integrity.

The Manager serves as a key liaison between Patient Access, Clinical Operations, Revenue Cycle, and Information Technology teams to ensure patients receive accurate information, timely scheduling, and a seamless experience when accessing care.