Central Services Manager, Patient Access & Scheduling

Methodist Health; Dallas, Northern (TX, KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Methodist Health is seeking a Central Services Manager to lead professional-based patient access services for Methodist Medical Group. Responsibilities include daily operations of the scheduling call center, demographic and insurance data collection, referrals, pre-registration, registrations, authorizations, and insurance verification for clinical services.

The role requires an associate degree or higher, EPIC experience preferred, and strong Microsoft Office proficiency.

Qualifications

• Associate’s Degree (or higher) required.
• EPIC experience preferred.
• Microsoft Office experience required.
• Experience in a customer service center is required.
• Consistent professional behavior and able to handle confidential information.

Responsibilities

• Oversees Central Service functions to ensure daily operations are maintained according to established performance standards.
• Ensures high levels of performance, achievement of goals and quality of results through coaching and mentoring staff.
• Manages hiring, training, discharge of department STAFF and that evaluations are done timely.
• Ensure department meets monthly budget and provides information to the director as needed for variance analysis.
• Ensures the development and implementation of appropriate systems to facilitate smooth operations of centralized services.
• Monitors and implements changes to improve patient satisfaction.
• Plans and organizes activities by developing and monitoring goals aligning with organizational strategy.
• Serves as liaison to promote harmonious relationships with patients, administration, medical staff and clinics.
• Performs other related duties as assigned.

Skills

Customer service center experience

Confidential information handling

Leadership coaching

Education

Associate’s Degree or higher

Tools

EPIC

Microsoft Office

Job description

Methodist Health is seeking a Central Services Manager to lead professional-based patient access services for Methodist Medical Group. Responsibilities include daily operations of the scheduling call center, demographic and insurance data collection, referrals, pre-registration, registrations, authorizations, and insurance verification for clinical services.

The role requires an associate degree or higher, EPIC experience preferred, and strong Microsoft Office proficiency.