Manager Centralized Services

Methodist Health; Dallas, Northern (TX, KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Methodist Health is seeking a Central Services Manager to lead professional-based patient access services for Methodist Medical Group. Responsibilities include daily operations of the scheduling call center, demographic and insurance data collection, referrals, pre-registration, registrations, authorizations, and insurance verification for clinical services.

The role requires an associate degree or higher, EPIC experience preferred, and strong Microsoft Office proficiency.

Qualifications

• Associate’s Degree (or higher) required.
• EPIC experience preferred.
• Microsoft Office experience required.
• Experience in a customer service center is required.
• Consistent professional behavior and able to handle confidential information.

Responsibilities

• Oversees Central Service functions to ensure daily operations are maintained according to established performance standards.
• Ensures high levels of performance, achievement of goals and quality of results through coaching and mentoring staff.
• Manages hiring, training, discharge of department STAFF and that evaluations are done timely.
• Ensure department meets monthly budget and provides information to the director as needed for variance analysis.
• Ensures the development and implementation of appropriate systems to facilitate smooth operations of centralized services.
• Monitors and implements changes to improve patient satisfaction.
• Plans and organizes activities by developing and monitoring goals aligning with organizational strategy.
• Serves as liaison to promote harmonious relationships with patients, administration, medical staff and clinics.
• Performs other related duties as assigned.

Skills

Customer service center experience

Confidential information handling

Leadership coaching

Education

Associate’s Degree or higher

Tools

EPIC

Microsoft Office

Job description

Hours of Work : 8 to 5 Days Of Week : M-F Work Shift : 8X5 Day (United States of America)

Job Description

Your Job: The Central Services Manager is responsible for professional based patient access services for Methodist Medical Group. Areas of responsibility include the daily operations of the scheduling call center including but not limited to: demographical and insurance data collection, referral management, pre-registration, registration, authorizations, clinic scheduling, insurance verification and document management for clinical services. This role recommends changes as appropriate and provide relevant feedback to leadership. Maintains and promotes good relations with facility management, physicians and physician office staff. In addition, support the mission, vision, values and strategic goals of Methodist Medical Group.

Your Job Requirements

• Associate’s Degree (or higher) required
• EPIC experience preferred.
• Microsoft Office experience required.
• Experience in a customer service center is required.
• Consistent professional behavior and able to handle confidential information.

Your Job Responsibilities

• Oversees Central Service functions to ensure daily operations are maintained according to established performance standards.
• Ensures high levels of performance, achievement of goals and quality of results through coaching and mentoring staff.
• Manages the hiring, training, discharge of department STAFFnd that evaluations are done timely.
• Ensure department meets monthly budget and provides information to the director as needed for variance analysis.
• Ensures the development and implementation of appropriate systems to facilitate smooth operations of routine functions of centralized services.
• Monitors and implements changes to improve patient satisfaction.
• Plans and organizes activities by developing and monitoring goals assuring their alignment with the strategic initiative of the organization and assuring their achievement.
• Serves as the liaison to promote harmonious relationships with patients, administration, medical STAFFnd clinics.
• Performs other related duties as assigned.

Methodist Medical Group is the North Texas physician organization affiliated with Methodist Health System. Our fast-growing network of providers includes more than 92 MMG ambulatory clinics, an urgent care clinic, and a virtual care service known as MethodistNOW. Our employees enjoy not only competitive salaries but also the outstanding benefits package of Methodist Health System, which includes medical, dental, and vision insurance; a matched retirement plan; an employee wellness program; and more. The opportunities for career growth are equally generous. Our affiliation means being part of an award-winning workplace: Newsweek’s America’s Most Admired Workplaces 2026 Glassdoor’s Best-Led Companies 2025 Fortune’s Best Workplaces in Health Care 2025 Great Place to Work Certified 2026-2026 Glassdoor’s Best Places to Work 2025 TIME’s Best Companies for Future Leaders 2025 Military Friendly – Gold Employer 2025 Newsweek’s America’s Greatest Workplaces for Mental Well-Being 2025 Becker’s Healthcare Top Places to Work in Healthcare 2025 Newsweek’s Greatest Workplaces 2025 Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned: Great Place to Work Certified 2026-2027 Glassdoor’s Best Places to Work 2025 & 2026 Glassdoor’s Best Places to Work in Healthcare, Biotech & Pharma 2026 TIME’s Best Companies for Future Leaders 2025 & 2026 Newsweek’s America’s Most Admired Workplaces 2026 Glassdoor’s Best-Led Companies 2025 Fortune Best Workplaces in Health Care 2025 Military Friendly Gold Employer 2025 Becker’s Hospital Review 150 Top Places to Work in Healthcare 2025 Newsweek’s Americas Greatest Workplaces 2025