Centralized Customer Care Specialist

National-Seating-; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

National Seating & Mobility in Chattanooga, TN seeks a customer service professional to support caller and client needs by effectively taking inbound calls and handling questions with professionalism and empathy. Understanding NSM processes, systems and training materials is required to respond accurately and deliver the best possible experience.

This role involves communicating with clients, clinicians and caregivers, coordinating appointments, and performing data entry and file maintenance to

Qualifications

• High School Diploma or GED.
• Organizational Skills.
• Customer/Client Focus.

Responsibilities

• Answers phone calls and manages phone requests and inquiries in a helpful and professional manner.
• Communicates with clients, clinicians and caregivers to provide status on pending orders as directed by branch leadership.
• Completes follow up phone calls efficiently and professionally.
• May coordinate with branch staff and clients/caregivers to set client/referral source evaluation, delivery, and repair appointments.
• May assist in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs data entry of all pertinent information, including scanning documentation received. Files documents and folders.
• Responsible for continuing education related to job duties, i.e. remaining informed about and familiar with NSM’s current and/or new policies and procedures, checking WNSM for new information on an ongoing basis, completing Learning Links and attending courses or seminars as assigned by the Branch Manager or OA.
• Must maintain regular and predictable attendance.

Skills

Customer service

Phone etiquette

Data entry

Organizational skills

Communication skills

Education

High School Diploma or GED

Job description

National Seating & Mobility in Chattanooga, TN seeks a customer service professional to support caller and client needs by effectively taking inbound calls and handling questions with professionalism and empathy. Understanding NSM processes, systems and training materials is required to respond accurately and deliver the best possible experience.

This role involves communicating with clients, clinicians and caregivers, coordinating appointments, and performing data entry and file maintenance to