Centralized Collections Team Lead

Regional Finance; Plano (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Regional Finance in Plano, Texas is seeking a Supervisor of Centralized Collections to lead and develop the collections team. You will monitor performance, implement improvements, and coordinate with senior leaders to drive collection outcomes while ensuring excellent service to Regional customers.

The role requires hands-on leadership, 3+ years in collections, and strong communication and Excel skills. Join a growing company listed on the NYSE and help shape the future of consumer finance.

Qualifications

• 1+ year of experience in leadership/management.
• 3+ years of collections experience.
• High school diploma or equivalent.
• Strong knowledge of Microsoft Office.

Responsibilities

• Train and develop staff members of the Centralized Collections team.
• Monitor departmental metrics to ensure performance standards are met.
• Recommend and implement process improvements when needed.
• Work with senior leadership to implement strategic initiatives.
• Conduct account audits and communicate results to team members.
• Facilitate escalation resolutions with Regional customers and team members.
• Resolve employee issues where necessary.
• Facilitate scheduling to ensure proper coverage.
• Other duties as assigned by leadership.

Skills

Leadership/Management

Interpersonal skills

Communication

Presentation

Integrity

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Regional Finance in Plano, Texas is seeking a Supervisor of Centralized Collections to lead and develop the collections team. You will monitor performance, implement improvements, and coordinate with senior leaders to drive collection outcomes while ensuring excellent service to Regional customers.

The role requires hands-on leadership, 3+ years in collections, and strong communication and Excel skills. Join a growing company listed on the NYSE and help shape the future of consumer finance.