Centralized Collections Supervisor - Lead & Develop Team

Regional Finance (Regional Management Corp.); Plano (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Regional Management Corp. is seeking a Supervisor of Centralized Collections in Plano, TX. You will oversee the day-to-day operations of the Centralized Collections team, drive performance, and implement strategic initiatives under senior leadership.

The role requires leadership experience, strong communication, and proficiency with Microsoft Office, with a focus on maintaining high standards and managing staff schedules and escalations.

Qualifications

• 1+ years of experience required in Leadership/Management role.
• 3+ years previous Collections experience.
• High school diploma or equivalent.
• Strong knowledge of Microsoft Office.
• Must pass pre-employment screening.

Responsibilities

• Train and develop staff members of the Centralized Collections team
• Monitor departmental metrics to ensure performance standards are met
• Recommend and implement process improvements when needed
• Work with senior leadership to implement strategic initiatives
• Conduct account audits and communicate results to team members
• Facilitate escalation resolutions with Regional customers and team members
• Resolve employee issues where necessary
• Facilitate scheduling to ensure proper coverage
• Other duties as assigned by leadership.

Skills

Leadership

Interpersonal skills

Presentation skills

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Regional Management Corp. is seeking a Supervisor of Centralized Collections in Plano, TX. You will oversee the day-to-day operations of the Centralized Collections team, drive performance, and implement strategic initiatives under senior leadership.

The role requires leadership experience, strong communication, and proficiency with Microsoft Office, with a focus on maintaining high standards and managing staff schedules and escalations.