Collections Supervisor

Regional Finance; Plano (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Regional Finance in Plano, Texas is seeking a Supervisor of Centralized Collections to lead and develop the collections team. You will monitor performance, implement improvements, and coordinate with senior leaders to drive collection outcomes while ensuring excellent service to Regional customers.

The role requires hands-on leadership, 3+ years in collections, and strong communication and Excel skills. Join a growing company listed on the NYSE and help shape the future of consumer finance.

Qualifications

• 1+ year of experience in leadership/management.
• 3+ years of collections experience.
• High school diploma or equivalent.
• Strong knowledge of Microsoft Office.

Responsibilities

• Train and develop staff members of the Centralized Collections team.
• Monitor departmental metrics to ensure performance standards are met.
• Recommend and implement process improvements when needed.
• Work with senior leadership to implement strategic initiatives.
• Conduct account audits and communicate results to team members.
• Facilitate escalation resolutions with Regional customers and team members.
• Resolve employee issues where necessary.
• Facilitate scheduling to ensure proper coverage.
• Other duties as assigned by leadership.

Skills

Leadership/Management

Interpersonal skills

Communication

Presentation

Integrity

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Grow Your Career. Impact Lives. Shape the Future of Consumer Finance.At Regional Finance, growth is more than a strategy. It's an opportunity for our people to thrive. Over the past several years, we have expanded significantly, creating new career paths, leadership opportunities, and professional development experiences across our organization.As a proud NYSE-listed company, we serve more than half a million active customers through a network of 360+ branches across 20 states and a rapidly growing digital platform. With approximately $2.1 billion in net finance receivables, nearly double our position in 2020, our momentum reflects both the strength of our business and the dedication of our team.If you're passionate about helping people, driven by growth, and excited to contribute to a company transforming the future of consumer finance, we invite you to join our team and build something meaningful with us.The Supervisor of Centralized Collections is responsible for the day-to-day supervision of a collections team in the Centralized Collections Department.Duties and Responsibilities• Train and develop staff members of the Centralized Collections team• Monitor departmental metrics to ensure performance standards are met• Recommend and implement process improvements when needed• Work with senior leadership to implement strategic initiatives• Conduct account audits and communicate results to team members• Facilitate escalation resolutions with Regional customers and team members• Resolve employee issues where necessary• Facilitate scheduling to ensure proper coverage• Other duties as assigned by leadership.Minimum Qualifications• 1+ years of experience required in Leadership/Management role• 3+ years previous Collections experience• High school diploma or equivalent• Strong knowledge of Microsoft Office• Must pass pre-employment screeningPreferred Qualifications• Previous experience in consumer finance industry.Critical Competencies• Strong interpersonal and presentation skills.• Excellent communication skills both verbal and written.• High level of integrity.• Excellent organizational, interpersonal, presentation, and collaborative skills to work effectively with teams throughout organization.If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: Regional Management Corp Consumer Privacy Policy | Regional FinanceIf you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: Regional Management Corp Consumer Privacy Policy | Regional FinanceRegional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.