Credit and Collections Supervisor

DirectedLINK; Irving (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

DirectedLINK is seeking a Credit & Collections Supervisor in Irving, TX, a hybrid role within a national shared-services environment. You will lead a team of collections professionals, enforce credit policy, and partner with Controllers, Sales, and Operations to protect cash flow during growth, system changes, and acquisitions.

The role requires 7+ years in collections with 5+ years in leadership, strong ERP and Excel skills, and a focus on process improvements and compliance.

Qualifications

• 7+ years of progressive collections experience.
• 5+ years in a supervisory or lead capacity.
• Experience in high-volume, multi-entity, or shared-services environments.
• ERP experience required (Microsoft Dynamics 365 F&O strongly preferred).
• Advanced Microsoft Excel skills (Pivot Tables, reporting, analytics).
• Experience with ticketing or case management systems and automation tools.

Responsibilities

• Oversee daily collections activity, escalations, and performance against KPIs and SLAs.
• Approve credits, refunds, third-party collection referrals, and write-offs within policy thresholds.
• Maintain responsibility for bad debt reserves and monthly AR close activities.
• Serve as company signatory for unconditional lien documents.
• Manage lien-related processes including preliminary notices, waivers, filings, and releases.
• Analyze aging, trends, and collection effectiveness; deliver actionable reporting to leadership.
• Drive process improvement and automation initiatives.
• Act as SME for ERP upgrades, reporting enhancements, and UAT.
• Support acquisition integrations and ERP migrations.

Skills

Leadership

Team management

Credit policy

Analytical thinking

Communication

Tools

Microsoft Dynamics 365 F&O

Excel Pivot Tables

ERP systems

Ticketing systems

Job description

About the job Credit and Collections Supervisor

TITLE: Credit & Collections Supervisor
TYPE: Permanent
LOCATION: Irving, TX (Hybrid)
INDUSTRY: Multi-Entity / Shared Services Environment

COMPANY INFO

Our client is a national, acquisition-driven organization operating across multiple states with a centralized shared-services model. The business supports a portfolio of operating companies and functions with strong governance, internal controls, and reporting discipline similar to a publicly traded environment.

ROLE

The Credit & Collections Supervisor is a key member of the Accounts Receivable leadership team and is responsible for overseeing credit and collections operations across a high-volume, multi-entity environment. This role supervises a team of collections professionals while remaining hands-on with escalations, lien activity, credit approvals, and risk management.

The position partners closely with Controllers, Sales, and Operations to protect cash flow, enforce credit policy, and support business continuity during periods of growth, system change, and acquisition integration.

EXP / REQUIREMENTS

Leadership & Operations

• Supervise and develop a team of 5–7 collections specialists and senior specialists
• Oversee daily collections activity, escalations, and performance against KPIs and SLAs
• Approve credits, refunds, third-party collection referrals, and write-offs within policy thresholds
• Maintain responsibility for bad debt reserves and monthly AR close activities
• Serve as company signatory for unconditional lien documents
• Manage lien-related processes including preliminary notices, waivers, filings, and releases
• Maintain current knowledge of lien law, credit protocols, and compliance requirements
• Enforce SOPs, internal controls, and audit-ready documentation

Analytics, Systems & Growth

• Analyze aging, trends, and collection effectiveness; deliver actionable reporting to leadership
• Drive process improvement and automation initiatives
• Act as SME for ERP upgrades, reporting enhancements, and UAT
• Support acquisition integrations and ERP migrations

Experience & Technical Skills

• 7+ years of progressive collections experience
• 5+ years in a supervisory or lead capacity
• Experience in high-volume, multi-entity, or shared-services environments
• ERP experience required (Microsoft Dynamics 365 F&O strongly preferred)
• Advanced Microsoft Excel skills (Pivot Tables, reporting, analytics)
• Experience with ticketing or case management systems and automation tools

Education