Remote RCM Client Collections Team Lead

Diagnostic-Laboratories-; Carrollton (TX); Remote; USD 29,000 - 34,000; Full time

Job summary

Diagnostic-Laboratories- seeks a Team Lead for Client Collections to provide operational leadership, guide daily collection activities, and develop staff performance. You will coordinate with Supervisors and Analysts to improve productivity and ensure consistent collection processes.

Responsibilities include handling escalations, drafting payment plans, and supporting onboarding of new collectors while maintaining accurate documentation and adherence to policies.

Qualifications

• High school diploma or GED required.
• Basic computer and billing knowledge required.
• Good verbal and written communication skills expected.

Responsibilities

• Lead client collections and drive payment resolution.
• Escalate high-risk accounts to supervisors and managers.
• Assist with account investigations and payment arrangements.
• Provide guidance on billing processes and system navigation to collectors.

Skills

Computer Skills Intermediate

Customer Service Some Knowledge

Education

High school diploma or GED

Tools

Billing Systems

Microsoft Office

Medical Billing systems

Job description

Diagnostic-Laboratories- seeks a Team Lead for Client Collections to provide operational leadership, guide daily collection activities, and develop staff performance. You will coordinate with Supervisors and Analysts to improve productivity and ensure consistent collection processes.

Responsibilities include handling escalations, drafting payment plans, and supporting onboarding of new collectors while maintaining accurate documentation and adherence to policies.