Central Station Dispatcher & Emergency Communications Pro

Pye-Barker, formerly Acadiana Security Plus; Mason (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

Pye-Barker, a leading fire, life safety and security company, is seeking a Customer Service Representative to enhance the customer experience. You will respond to inquiries, resolve complaints, and support our branches and field partners by phone or email, while handling product questions, scheduling, and order processing.

The role emphasizes end-to-end problem resolution, strong communication skills, and a service-oriented mindset to ensure customer satisfaction across internal and external

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.

Responsibilities

• Interact with customers by phone, email, online chat, or in person to provide support and information on products or services.
• Take ownership of customer issues and provide end-to-end resolution.
• Maintain customer accounts and records of interactions and complaints.
• Collects and enters orders for new or additional products or services.
• Escalate complex issues to the appropriate specialist or staff as needed.
• Perform other duties assigned by management.

Skills

Active listening

Communication

Service orientation

Conflict resolution

Education

High school diploma or equivalent

Customer service experience

Job description

Pye-Barker, a leading fire, life safety and security company, is seeking a Customer Service Representative to enhance the customer experience. You will respond to inquiries, resolve complaints, and support our branches and field partners by phone or email, while handling product questions, scheduling, and order processing.

The role emphasizes end-to-end problem resolution, strong communication skills, and a service-oriented mindset to ensure customer satisfaction across internal and external