Central Station Operator Dispatcher

Pye-Barker Fire & Safety; Miamisburg (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

Pye-Barker Fire & Safety in Miamisburg, OH is seeking a Customer Service Representative to interact with customers by phone or email and resolve inquiries, ensuring a seamless experience. You will handle product inquiries, scheduling, verification, and support to branches and field partners while maintaining complete case history.

This role emphasizes ownership of customer issues and end-to-end resolution using available resources to deliver exceptional service and protect lives.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience is required.
• Excellent communication and active listening skills.
• Service-oriented and able to resolve customer grievances.

Responsibilities

• Handle 50 to 150 calls per shift with professionalism.
• Interact with police, EMT or other emergency personnel.
• Assist customers by phone, email, chat, or in person with product information.
• Enter orders for products or services.
• Route questions to specialists when needed.
• Resolve customer problems and maintain accounts.
• Perform duties assigned by management.

Skills

Active listening

Communication skills

Customer service experience

Service-oriented

Education

High school diploma or equivalent

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. The position is directly responsible for creating an effortless customer experience for external and internal customers by phone or email. The position is also directly responsible for product inquiries, appointment scheduling, and verification, providing support to our branches and field partners, and customers, as well as customer conflict resolution and escalation. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.

Essential Duties & Responsibilities

• Must be able to take 50 to 150 calls per shift.
• Must be able to interact professionally with police, EMT or other emergency personnel
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Perform other duties assigned by management.

Education/Qualification

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.