Central Station Operator Dispatcher

Pye-Barker, formerly Acadiana Security Plus; Mason (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

Pye-Barker, a leading fire, life safety and security company, is seeking a Customer Service Representative to enhance the customer experience. You will respond to inquiries, resolve complaints, and support our branches and field partners by phone or email, while handling product questions, scheduling, and order processing.

The role emphasizes end-to-end problem resolution, strong communication skills, and a service-oriented mindset to ensure customer satisfaction across internal and external

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.

Responsibilities

• Interact with customers by phone, email, online chat, or in person to provide support and information on products or services.
• Take ownership of customer issues and provide end-to-end resolution.
• Maintain customer accounts and records of interactions and complaints.
• Collects and enters orders for new or additional products or services.
• Escalate complex issues to the appropriate specialist or staff as needed.
• Perform other duties assigned by management.

Skills

Active listening

Communication

Service orientation

Conflict resolution

Education

High school diploma or equivalent

Customer service experience

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. The position is directly responsible for creating an effortless customer experience for external and internal customers by phone or email. The position is also directly responsible for product inquiries, appointment scheduling, and verification, providing support to our branches and field partners, and customers, as well as customer conflict resolution and escalation. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.

Essential Duties & Responsibilities

• Must be able to take 50 to 150 calls per shift.
• Must be able to interact professionally with police, EMT or other emergency personnel
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Perform other duties assigned by management.

Education/Qualification

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.