Central Station Operator Dispatcher

Pye-Barker Fire & Safety, LLC; Miamisburg (OH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer match

Paid vacation and holidays

Company vehicle (if job applicable)

Training and Career Development

Job summary

Pye-Barker Fire & Safety, LLC in Miamisburg, OH is seeking a Customer Service Representative to handle inquiries, resolve complaints, and support branches and field partners. You will work across multiple channels to ensure a smooth customer experience.

The role focuses on timely order processing, accurate account maintenance, and escalation when needed, with a four-day work week from 7pm to 7am.

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Must be able to work a four-day work week from 7pm to 7am.

Responsibilities

• Take 50 to 150 calls per shift.
• Interact professionally with police, EMT or other emergency personnel.
• Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Perform other duties assigned by management.

Skills

Customer service experience

Excellent communication

Service-oriented

Proficient computer skills

Education

High school diploma or equivalent

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company. The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. The position is directly responsible for creating an effortless customer experience for external and internal customers by phone or email. The position is also directly responsible for product inquiries, appointment scheduling, and verification, providing support to our branches and field partners, and customers, as well as customer conflict resolution and escalation. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.

Essential Duties & Responsibilities

• Must be able to take 50 to 150 calls per shift.
• Must be able to interact professionally with police, EMT or other emergency personnel
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Perform other duties assigned by management.

Education / Qualification

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Must be able to work a four-day work week from 7pm to 7am.

Other Duties

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.

Pay

$20 per hour. Weekly pay.

Benefits and Perks

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Our Commitment

Pye-Barker is built on four core values - customer-bias, trust, respect, and commitment - that serve as the north star for how we conduct business within our community and across our branches. As a group, we promise to do what's right by our customers, community, and one another, each and every day.

EEO Statement

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.

Since 1946, we have been an industry leader with a reputation for putting our customers and our people first.

More About Us

We strive to serve our communities by keeping businesses, families, and neighbors safe from fire, life safety, and security risks. Our values serve as the foundation for our culture -they're how we treat our customers and each other.

See Our Offerings

We promise to make recommendations that are always in the best interest of our customers and provide service that's responsive and dependable, every time. You can count on us to care for you - our customer - as we care for each other. We have the utmost appreciation for this industry and each other, and are proud to be working together to help our customers and neighbors protect what they've built. We're committed to quality craftsmanship, quick response and taking care of our team members and our customers like family.