Security Systems Support & Customer Experience Analyst

Pye-Barker Fire & Safety; Broussard (LA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan for eligiblefull

Job summary

Pye-Barker Fire & Safety is seeking a dedicated service professional to monitor customer security, fire and integrated systems, and to respond to alarm activations in line with company procedures.

The role focuses on customer service, troubleshooting, coordinating with dispatch and technicians, and maintaining accurate logs and reports while promoting safety and reliability for our clients.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience required.
• At least 6 months of data entry/computer experience required.
• Familiarity with security systems and/or monitoring experience preferred.

Responsibilities

• Provide customer service over the phone, answer inquiries, and manage account changes.
• Assist customers in troubleshooting alarm systems.
• Coordinate service requests with the dispatcher and technicians.
• Log pertinent account activity in logs and databases.
• Collaborate with installation and service techs to upload/download program information and test systems.
• Generate reports (shift, late-to-arm, incident, etc.).
• Maintain knowledge of equipment in customers' businesses and homes.
• Perform other duties as assigned by management.

Skills

Customer service

Troubleshooting

Data entry

Communication

Education

High school diploma or equivalent

1 year customer service experience

6 months data entry experience

Job description

Pye-Barker Fire & Safety is seeking a dedicated service professional to monitor customer security, fire and integrated systems, and to respond to alarm activations in line with company procedures.

The role focuses on customer service, troubleshooting, coordinating with dispatch and technicians, and maintaining accurate logs and reports while promoting safety and reliability for our clients.