Emergency Dispatch & Customer Support Specialist

Pye-Barker Fire & Safety; Miamisburg (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

Pye-Barker Fire & Safety in Miamisburg, OH is seeking a Customer Service Representative to interact with customers by phone or email and resolve inquiries, ensuring a seamless experience. You will handle product inquiries, scheduling, verification, and support to branches and field partners while maintaining complete case history.

This role emphasizes ownership of customer issues and end-to-end resolution using available resources to deliver exceptional service and protect lives.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience is required.
• Excellent communication and active listening skills.
• Service-oriented and able to resolve customer grievances.

Responsibilities

• Handle 50 to 150 calls per shift with professionalism.
• Interact with police, EMT or other emergency personnel.
• Assist customers by phone, email, chat, or in person with product information.
• Enter orders for products or services.
• Route questions to specialists when needed.
• Resolve customer problems and maintain accounts.
• Perform duties assigned by management.

Skills

Active listening

Communication skills

Customer service experience

Service-oriented

Education

High school diploma or equivalent

Job description

Pye-Barker Fire & Safety in Miamisburg, OH is seeking a Customer Service Representative to interact with customers by phone or email and resolve inquiries, ensuring a seamless experience. You will handle product inquiries, scheduling, verification, and support to branches and field partners while maintaining complete case history.

This role emphasizes ownership of customer issues and end-to-end resolution using available resources to deliver exceptional service and protect lives.