Remote Security Systems Support Specialist

Pye-Barker Fire & Safety; Williamston (SC); Presencial; USD 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan eligibility

Resumo da oferta

Pye-Barker Fire & Safety is seeking a Technical Support Representative to provide end-to-end technical assistance for low-voltage security and life-safety systems. You will handle inquiries via phone, email, and remote tools, diagnose issues, and coordinate with technicians and manufacturers to resolve problems.

The role emphasizes customer service excellence, strong communication, and the ability to learn new software while supporting critical safety systems.

Qualificações

• Associate or bachelor’s degree in electronics, IT, networking, or related field preferred.
• Experience with low-voltage security systems and remote troubleshooting preferred.
• Customer service experience required with strong communication skills.

Responsabilidades

• Provide remote technical support for low-voltage security systems via phone, email, and chat.
• Remotely connect to customer systems to review programming, status, and diagnostics.
• Troubleshoot intrusion, access control, CCTV, and other security equipment.
• Collaborate with service teams, manufacturers, and monitoring personnel to resolve issues.
• Maintain accurate records of inquiries, complaints, and resolutions.

Conhecimentos

Active listening

Customer service

Technical troubleshooting

Remote troubleshooting

Proficient computer skills

Formação académica

Associate or Bachelor's in electronics/IT

Degree in networking/security technology

Experience with low-voltage systems (preferred)

Ferramentas

Remote login software

Manufacturer platforms

Diagnostics tools

Descrição da oferta de emprego

Pye-Barker Fire & Safety is seeking a Technical Support Representative to provide end-to-end technical assistance for low-voltage security and life-safety systems. You will handle inquiries via phone, email, and remote tools, diagnose issues, and coordinate with technicians and manufacturers to resolve problems.

The role emphasizes customer service excellence, strong communication, and the ability to learn new software while supporting critical safety systems.