Central Registration Check In - Business Services - Windsor

Christie Clinic; Champaign (IL); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

401k Plan

Health Insurance

Dental Insurance

Vision Insurance

Long Term Disability

Identity Theft Protection

Group Term Life Insurance

Job summary

Christie Clinic is seeking a full-time Central Registration Check In associate at the Windsor clinic in Champaign, IL. The role handles greeting patients, updating demographics and insurance details, collecting co-pays, and serving as a liaison between patients and staff. It offers a 8:00am-5:00pm daytime schedule with no nights or weekends.

The ideal candidate will have a high school diploma and demonstrate outstanding customer service and professionalism in a medical office environment.

Qualifications

• Demonstration of excellent customer service skills and professionalism

Responsibilities

• Greet patients and visitors in a prompt, courteous and helpful manner
• Check in patients following Front Office standard work
• Review and update demographic and insurance information
• Provide appropriate forms and obtain required signatures
• Collect copayments and/or prepayments at time of service
• Post payments for cash, check and card transactions
• Maintain daily balance of cash drawer and appropriate change
• Provide coverage at the front desk as needed
• Take and post payments for services and items sold
• Participate in and lead daily department huddles
• Inform clinical areas of patient arrivals and maintain open communication
• Screen visitors and respond to routine information requests
• Maintain neat and orderly work areas and waiting room
• Cross-train and provide back-up coverage as needed
• Demonstrate excellent customer service skills and professionalism
• Perform related work as required

Skills

Customer service

Education

High school diploma or better

Job description

Job Details

Job Location: Windsor (CMC) - Champaign, IL 61822

Position Type: Full Time

Education Level: High School

Salary Range: $16.09 - $22.12 Hourly

Job Shift: 1st Shift

Job Category: Business Services

Christie Clinic's department of Business Services is seeking a full-time Central Registration Check In candidate from Monday-Friday 8:00am-5:00pm at the Windsor clinic in Champaign, with no night or weekend requirements.

Duties include

Duties include greeting patients upon arrival, reviewing and updating demographic, insurance information, collecting co-payments and prepayments at time of service. This position also serves as a liaison between patients, patient financial representatives and medical support staff.

Job Qualifications and Expectations

JOB DUTIES: (This list may not include all of the duties assigned.)

• Greet patients and visitors in a prompt, courteous and helpful manner.
• Checks in patients following, Check in Front Office standard work.
• Reviews and updates demographic and insurance information.
• Provides appropriate forms and obtains required signatures.
• Collect Copayment and or Prepayments at time of service.
• Post payments for cash, check and bank card transactions.
• Daily balance of cash drawer and keep appropriate change.
• Works at or provides coverage for the limited mobility/information desk.
• Keys claims and post associated payments for such items as: Retail sales, hearing aid sales and form fees.
• Participates and leads daily department huddles.
• Keep clinical areas informed of patient arrivals. Maintain open communication with clinical areas.
• Screen visitors and respond to routine requests for information.
• Maintain work area and waiting room in neat and orderly manner.
• Receives cross training and provides back up coverage to any and all tasks within department.
• Demonstrate excellent customer service skills and professionalism.
• Perform related work as required.

REQUIRED QUALIFICATIONS:

• High school diploma or better
• Demonstration of excellent customer service skills and professionalism

PREFERRED QUALIFICATIONS:

• Experience in a medical, insurance, or financial office

TYPICAL PHYSICAL DEMANDS:

Demands include sitting, standing, walking, bending, stooping, stretching and lifting. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required.

TYPICAL WORKING CONDITIONS:

Work is performed in the Central Registration, Clinical or Facility front desk areas. Involves frequent contact with patients and possible contact with communicable diseases. Requires working flexible, irregular and possible weekend hours.

PAY AND BENEFITS:

The estimated pay range for this position is exclusive of fringe benefits and potential bonuses. Final offers are based on various factors, including skill set, experience, qualifications, and other job-related criteria.

We also offer a substantial benefits package, including:

• Paid Time Off (Vacation, Sick, Personal, Holiday, Birthday)
• Dependent Care Flexible Spending Account
• 401k Plan
• Medical Flexible Spending Account
• Health Insurance
• Group Term Life Insurance
• Dental Insurance
• Identity Theft Protection
• Vision Insurance
• Long Term Disability
• Accidental Death & Dismemberment Insurance