Central Registration Check In - Business Services - Windsor

Christie-Clinic; Champaign (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

401(k) Plan

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Identity Theft Protection

HSA/FSA

Job summary

Christie Clinic in Champaign, IL, seeks a full-time Central Registration Check-In specialist at Windsor clinic (Mon-Fri 8:00am-5:00pm). You will greet patients, verify demographics/insurance, collect co-pays, and post payments. You’ll liaise with patient financial representatives and medical staff to ensure smooth admissions.

The role requires strong customer service and professionalism, with preference for experience in medical, insurance, or financial offices.

Qualifications

• High school diploma or better.
• Demonstrated excellent customer service skills and professionalism.
• Experience in a medical, insurance, or financial office preferred.

Responsibilities

• Greet patients and visitors promptly and courteously.
• Check in patients using Front Office standard work and collect signatures.
• Review and update demographic and insurance information.
• Collect co-payments and prepayments; post payments.
• Balance cash drawer daily and maintain accurate change.
• Coordinate with patient financial representatives and clinical staff.
• Maintain front desk and waiting area in neat, orderly condition.
• Provide back-up coverage and cross-train for department tasks.

Skills

Customer service

Interpersonal skills

Education

High school diploma or equivalent

Job description

Christie Clinic's department of Business Services is seeking a full-time Central Registration Check In candidate from Monday-Friday 8:00am-5:00pm at the Windsor clinic in Champaign, with no night or weekend requirements.Duties include greeting patients upon arrival, reviewing and updating demographic, insurance information, collecting co-payments and prepayments at time of service. This position also serves as a liaison between patients, patient financial representatives and medical support staff.JOB DUTIES: (This list may not include all of the duties assigned.)Greet patients and visitors in a prompt, courteous and helpful manner.Checks in patients following, Check in Front Office standard work.Reviews and updates demographic and insurance information.Provides appropriate forms and obtains required signatures.Collect Copayment and or Prepayments at time of service.Post payments for cash, check and bank card transactions.Daily balance of cash drawer and keep appropriate change.Works at or provides coverage for the limited mobility/information desk.Keys claims and post associated payments for such items as: Retail sales, hearing aid sales and form fees.Participates and leads daily department huddles.Keep clinical areas informed of patient arrivals. Maintain open communication with clinical areas.Screen visitors and respond to routine requests for information.Maintain work area and waiting room in neat and orderly manner.Receives cross training and provides back up coverage to any and all tasks within department.Demonstrate excellent customer service skills and professionalism.Perform related work as required.REQUIRED QUALIFICATIONS:High school diploma or betterDemonstration of excellent customer service skills and professionalismPREFERRED QUALIFICATIONS:Experience in a medical, insurance, or financial officeTYPICAL PHYSICAL DEMANDS:Demands include sitting, standing, walking, bending, stooping, stretching and lifting. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required.TYPICAL WORKING CONDITIONS:Work is performed in the Central Registration, Clinical or Facility front desk areas. Involves frequent contact with patients and possible contact with communicable diseases. Requires working flexible, irregular and possible weekend hours.PAY AND BENEFITS:The estimated pay range for this position is exclusive of fringe benefits and potential bonuses. Final offers are based on various factors, including skill set, experience, qualifications, and other job-related criteria.We also offer a substantial benefits package, including:· Paid Time Off (Vacation, Sick, Personal, Holiday, Birthday)· Dependent Care Flexible Spending Account· 401k Plan· Medical Flexible Spending Account· Health Insurance· Group Term Life Insurance· Dental Insurance· Identity Theft Protection· Vision Insurance· Long Term Disability· Accidental Death & Dismemberment Insurance