Central Scheduler - Central Call Center

Christie Clinic; Champaign (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

401k Plan

Health Insurance

Dental Insurance

Vision Insurance

Group Term Life Insurance

Long Term Disability

AD&D Insurance

Identity Theft Protection

Job summary

Christie Clinic is seeking a full-time Central Scheduler for the University (CMC) clinic in Champaign, IL. The role runs Monday–Friday, 8:00am–5:00pm with no night or weekend requirements.

You will answer and direct calls, take refill requests, schedule appointments, and assist providers with scheduling while maintaining patient confidentiality. Prior medical office experience is preferred.

Qualifications

• High School Diploma or equivalent.
• Experience in a medical office setting preferred.
• Computer courses helpful.

Responsibilities

• Answer, screen and direct inquiries to appropriate locations.
• Schedule and reschedule appointments per protocol.
• Input flu vaccine information into EMR.
• Assist providers with scheduling when staff are unavailable.
• Maintain patient confidentiality per protocol.

Skills

Call Handling

Scheduling

Phone Etiquette

Education

High School Diploma

Tools

XARIOS Phone System

EMR Systems

Job description

Job Details

Job Location: University (CMC) - Champaign, IL 61820

Position Type: Full Time

Education Level: High School

Salary Range: $16.47 - $22.65 Hourly

Job Shift: 1st Shift

Job Category: Administrative/Clerical

Christie Clinic's department of Central Call Center is seeking a full-time Central Scheduler from Monday-Friday 8:00am-5:00pm at the University clinic, with no night or weekend requirements.

Duties include politely answering and directing calls as necessary, taking refill requests from patients for providers and assisting other providers with scheduling and patient calls, as needed. Experience in a medical office setting preferred.

• Answer, screen and refer inquiries to appropriate locations.
• Schedule and reschedule appointments per protocol.
• Demonstrate the ability to operate the XARIOS phone system.
• Demonstrate proficiency in electronic medical records.
• Input flu vaccine information electronic medical records.
• Assist providers who, temporarily or permanently, do not have their own scheduling staff.
• Assist other departments with phone coverage as needed.
• Send appointment cancellation calls or notify patients by phone, to reschedule any cancelled appointment.
• Maintain confidentiality throughout call per protocol
• Perform related work as required.

REQUIRED QUALIFICATIONS:

• High School Diploma or equivalent

PREFERRED QUALIFICATIONS:

• Experience in a medical office setting
• Computer courses

CERTIFICATE/LICENSE:

None

TYPICAL PHYSICAL DEMANDS:

Demands include long periods of sitting. The scheduler must wear a headset. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required. High stress situations due to high volumes of multiple phone calls may be present.

TYPICAL WORKING CONDITIONS:

Work is performed in a normal office setting and may require working irregular hours.

PAY AND BENEFITS:

The estimated pay range for this position is exclusive of fringe benefits and potential bonuses. Final offers are based on various factors, including skill set, experience, qualifications, and other job-related criteria.

• Paid Time Off (Vacation, Sick, Personal, Holiday, Birthday)
• Dependent Care Flexible Spending Account
• 401k Plan
• Medical Flexible Spending Account
• Health Insurance
• Group Term Life Insurance
• Dental Insurance
• Identity Theft Protection
• Vision Insurance
• Long Term Disability
• Accidental Death & Dismemberment Insurance