Central Region SaaS Performance Lead

Impel; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Impel is seeking a Manager, Performance Team to lead the regional Performance Managers and Dealer Success teams. You will oversee onboarding, training, retention, and growth initiatives, coordinating with the National Account Team to align account strategies for our largest national accounts.

You will hire, train, and mentor staff, track performance metrics, and act as a SME in dealer engagements. The role emphasizes enhancing a SaaS customer success model and cross-functional collaboration

Qualifications

• Bachelor’s Degree and 6+ years of experience building customer success teams.
• Experience setting up and developing customer success teams for digital marketing and/or SaaS products.
• Automotive industry or software for independent distributors/dealers preferred.
• Proven track record in developing and implementing processes that drive performance.
• Proficiency in MS Word, Excel, PowerPoint; Salesforce; and Zoom.

Responsibilities

• Lead the team to meet and exceed monthly, quarterly, and annual metrics.
• Hire, onboard, and develop Dealer Success professionals with training and best practices.
• Lead team training to improve upsells, portfolio growth, and retention.
• Serve as SME in dealer meetings, presentations, and reviews.
• Identify opportunities across the customer base and leverage relationships.
• Refine SaaS customer success model to maximize retention.
• Develop tools to manage all channels of customer communication.
• Collaborate with Account Management, Marketing, and Product to onboard dealers.
• Demonstrate Impel values in daily interactions.
• Perform other duties as required.

Skills

Customer success leadership

Training programs

Process development

Education

Bachelor’s Degree

Tools

MS Word

Excel

PowerPoint

Salesforce

Zoom

Job description

Impel is seeking a Manager, Performance Team to lead the regional Performance Managers and Dealer Success teams. You will oversee onboarding, training, retention, and growth initiatives, coordinating with the National Account Team to align account strategies for our largest national accounts.

You will hire, train, and mentor staff, track performance metrics, and act as a SME in dealer engagements. The role emphasizes enhancing a SaaS customer success model and cross-functional collaboration