Sales Development Performance Lead, Inbound

Avalara; Durham (NC); On-site; USD 90,000 - 150,000; Full time

Job summary

Avalara is creating a new Center of Excellence and hiring a Sales Development Performance Lead. This manager-level IC will join Avalara's global Sales Development organization to focus on live modeling, certification execution, workflow discipline, and AI/tool adoption.

Regions US, EMEA and India each have a dedicated Lead. All leads share the same QA scorecard, certification framework, and charter, with a weekly global sync to align coaching standards and top-performer insights.

Responsibilities

• Observe live calls to understand best practices.
• Lead live modeling, certification, and workflow discipline.
• Drive readiness evidence that helps reps create Stage 1 opportunities.
• Accountable for personal Stage 1 creation.

Job description

What You'll Do

As part of a new Center of Excellence we are creating a new role of Sales Development Performance Lead. The Performance Lead is a manager level individual contributor within Avalara's global Sales Development organization.

This is not a training coordinator role. It is a practitioner role. XDRs will observe the Performance Lead make live calls. That is part of the job design. You will earn credibility from doing, not from designating.

We structure the Performance Lead regionally but connects it globally. Each region - US, EMEA, and India - has at least one dedicated Performance Lead. All Performance Leads operate against the same QA scorecard, the same certification framework, and the same Performance Lead charter. A weekly global Performance Lead sync ensures top-performer insights flow from each region to all regions, and that coaching standards remain the same regardless of geography.

This is a newly created, upleveled role born from a deliberate decision to separate manager accountability from rep capability development. Managers own team accomplishment, daily execution, performance management, and rep accountability. Performance Leads own live modeling, skill transfer, certification execution, workflow discipline, AI/tool adoption, and readiness evidence that helps reps create more Stage 1 opportunities.

The Performance Lead measures success through both direct production and measurable skill transfer. You will be accountable for personal Stage 1 creation