Automotive AI SaaS Account Manager (Remote)

Impel; United States; Remote; GBP 45,000 - 65,000; Full time

Job summary

Impel, a leading Automotive AI software company, is seeking an Account Manager for the UK market. You will be the main contact for existing customers, nurture relationships, and drive retention and growth across a portfolio with a mix of dealer, wholesale and OEM clients.

You will work remotely, with regular travel to client sites and team meetings, using data-driven insights to tailor campaigns and deliver white-glove service that aligns Impel’s products with client objectives.

Qualifications

• Experience in fast-paced SaaS/startups and automotive retail is ideal.
• Strategic thinker who uses data & insights to grow relationships by identifying and solving problems.
• Excellent organisational, interpersonal, and communication skills (written and verbal).
• Proven ability to set clear and deliverable goals – demonstrate tenacity and accountability for results.

Responsibilities

• Identify and cultivate strong relationships with key stakeholders within your portfolio.
• Provide white-glove service to your clients by serving as their primary point of contact for all client-facing questions with the goal of client delight.
• Provide customer insights and consultation to your clients through frequent reviews and in-person meetings that demonstrate an understanding of the market, advertising landscape, and how to help your clients achieve their goals.
• Collaborate cross-functionally to align campaign structure and strategies with client business goals.
• Identify barriers to success, define the resolution and manage internal resources to help resolve.
• Provide customer insights to Product teams for new features, functionality, and enhancements.
• Ensure all incoming client requests and concerns are resolved in an urgent, professional, and personable manner.
• Utilise Salesforce to document and track customer engagement and interactions.

Skills

Strategic thinking

Data-driven

Communication

Time management

Cross-functional collaboration

Organisational skills

Education

Undergraduate degree preferred

Tools

Microsoft Office Suite

G-Suite

Job description

Impel, a leading Automotive AI software company, is seeking an Account Manager for the UK market. You will be the main contact for existing customers, nurture relationships, and drive retention and growth across a portfolio with a mix of dealer, wholesale and OEM clients.

You will work remotely, with regular travel to client sites and team meetings, using data-driven insights to tailor campaigns and deliver white-glove service that aligns Impel’s products with client objectives.