Performance Manager – Automotive Customer Success (Remote)

Motive; United States; Teletrabalho; USD 70 000 - 110 000; Tempo integral

Resumo da oferta

Motive, a leading vehicle dealership website provider, is seeking a Performance Manager (Customer Success Manager) to own health, performance, and growth across assigned client accounts. You’ll act as the primary liaison, aligning Motive’s tools with client goals and driving value and expansion opportunities.

You will lead onboarding, deliver insights in regular meetings, and partner with product teams to translate feedback into improved outcomes for dealerships across the US.

Qualificações

• 3+ years in customer success, account management, or consulting in automotive.
• Superior written and verbal communication.
• Comfortable with performance data, analytics, and reporting.
• A consultative communicator who builds trust with client stakeholders.
• Highly organized with the ability to manage multiple accounts and priorities.
• Collaborative and comfortable working cross-functionally.

Responsabilidades

• Be the consistent point of contact for the client; responsible for ongoing communications, not just scheduled meetings but proactively managing expectations, priorities, and follow ups.
• Build trusted partnerships by understanding client goals, priorities, and business structure.
• Develop a strong understanding of each client’s business, including geographic footprint, corporate teams, and dealership operations.
• Monitor the performance of client sites across key automotive and digital KPIs.
• Deliver clear, actionable performance insights through regular client meetings.
• Align Motive’s solutions to client business objectives and performance goals.
• Drive expansion opportunities for Motive products and additional sites within dealership groups.
• Support client onboarding and ongoing adoption of Motive’s tools and workflows.
• Lead application training sessions with client teams and key stakeholders.

Conhecimentos

Customer success

Account management

Data analytics

Communication

Cross-functional

Descrição da oferta de emprego

Motive, a leading vehicle dealership website provider, is seeking a Performance Manager (Customer Success Manager) to own health, performance, and growth across assigned client accounts. You’ll act as the primary liaison, aligning Motive’s tools with client goals and driving value and expansion opportunities.

You will lead onboarding, deliver insights in regular meetings, and partner with product teams to translate feedback into improved outcomes for dealerships across the US.