Central Region Field Service Engineer – Healthcare Tech

Siemens Healthineers AG; United States; A distancia; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Siemens Healthineers AG in the United States is seeking a Field Service Engineer to support oncology medical systems, troubleshoot, install, repair and maintain equipment across designated territories, ensuring uptime and compliance.

The role emphasizes customer relations, strong technical skills in electronics and PC-based systems, and the ability to travel, with opportunities to grow within a global healthcare technology leader.

Formación

• Bachelor’s degree in biomedical engineering, electronics engineering, or related field.
• 3–5 years of field service experience in a similar technical role.
• Strong troubleshooting, analytical, and technical skills with electronic/electro‑mechanical test equipment and PC-based systems.
• Knowledge of computer hardware, networking, debugging, and basic imaging/accelerator systems.
• Fluent in English, French, and Arabic (written and spoken).
• Customer-focused with excellent communication, organizational, and time management skills.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Ability to perform preventive maintenance, diagnose customer issues, and manage escalations.
• Passion for delivering reliable healthcare technology solutions and maximizing system uptime.
• Completed mandatory military service obligations or holds a valid exemption.
• Possesses a valid driver’s license and willingness to travel extensively within the assigned region.

Responsabilidades

• Troubleshoot, diagnose and repair all designated Siemens Healthineers Oncology services Medical Systems equipment within an assigned service territory, including preventative maintenance, installations and upgrades per Siemens Healthineers Oncology services Medical Systems guidelines.
• Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
• Understand and recognize the need to elevate incidents when necessary and/or request additional assistance from more tenured representatives.
• Examine difficult customer issues, diagnose and resolve the issues and meet established FSR levels.
• Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to Siemens Healthineers Oncology services Medical Systems procedures.
• Develop and maintain strong customer relationships through the use of strong written, verbal, and interpersonal communication skills.

Conocimientos

Troubleshooting

Analytical

Electrical Eng

Electronic test equipment

PC-based systems

Networking

Microsoft Office

Customer communication

Educación

Bachelor's degree in biomedical engineering

Electronics Engineering

Herramientas

Test equipment

Networking basics

Computer hardware

Descripción del empleo

Siemens Healthineers AG in the United States is seeking a Field Service Engineer to support oncology medical systems, troubleshoot, install, repair and maintain equipment across designated territories, ensuring uptime and compliance.

The role emphasizes customer relations, strong technical skills in electronics and PC-based systems, and the ability to travel, with opportunities to grow within a global healthcare technology leader.