Branch Sales & Service Leader

Dollar Bank, FSB; Cleveland (OH); On-site; USD 33,000 - 36,000; Full time

Job summary

Dollar Bank in Cleveland, OH is seeking an Assistant Branch Manager as part of a retail training program, working toward sales targets and helping build a motivated team through consultative selling and collaboration across the branch.

You will coach team members, develop customer relationships, and support branch operations across multiple local branches while upholding risk management and high ethical standards.

Qualifications

• Bachelor's degree with 1 year of demonstrated track record of achieving sales goals.
• Will consider High School Diploma/GED with five years demonstrated track record of achieving sales goals.
• Retail Banking experience preferred.
• One year of managerial or supervisory experience is required.
• Ability to travel as needed to training.
• A valid driver's license and access to a reliable vehicle is required.
• Candidates being considered will be subject to additional background checks as required by the OCC.

Responsibilities

• Lead the branch's development of new customer relationships by greeting customers in the branch, scheduling appointments with leads, and conducting outbound calling efforts.
• Assume a leadership role while motivating and holding team members accountable, assist Branch Manager in evaluating team member performance.
• Support multiple branches within Dollar Bank's Eastern Market (Beachwood, Eastlake, Euclid, Maple, Mayfield, Mentor, Painesville, Richmond, University Heights).
• Assist the team in all areas of branch operations including branch audits, security, and scheduling.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.

Skills

Leadership

Coaching

Sales skills

Customer service

Team motivation

Education

Bachelor's Degree with 1 year sales goals

High School Diploma/GED with 5 years sales goals

Job description

Dollar Bank in Cleveland, OH is seeking an Assistant Branch Manager as part of a retail training program, working toward sales targets and helping build a motivated team through consultative selling and collaboration across the branch.

You will coach team members, develop customer relationships, and support branch operations across multiple local branches while upholding risk management and high ethical standards.