Central Intake Coordinator

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

PTO

403(b)

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Employee assistance program

Job summary

Behavioral Health Network, Inc. seeks a Central Intake Coordinator to join our Central Intake Division in Western Massachusetts.

You will help connect individuals to BHN programs and community resources, assess risk, and ensure smooth intake workflows. The role emphasizes cultural competence, strong communication, and teamwork within a long-standing, mission-driven organization offering generous benefits and opportunities for professional growth.

Qualifications

• Minimum of 2 years of related experience; call center or intake experience preferred.
• Excellent verbal and written communication; strong computer skills.
• Knowledge of BHN programs and community resources helpful.

Responsibilities

• Demonstrated cultural competence and ability to communicate with diverse populations.
• Assess risk and work effectively with challenging populations.
• Know BHN substance use programs and access processes.
• Excellent verbal and written communication skills.
• Experience with email, databases, and EHR systems helpful.
• Verify insurance when possible.

Skills

Communication skills

Cultural competence

Risk assessment

EHR experience

Education

High School Diploma or GED

Associate’s or Bachelor’s Degree preferred

Job description

Spfld 417 Liberty St
417 Liberty Street
Springfield, MA 01104, USA

Spfld 417 Liberty St
417 Liberty Street
Springfield, MA 01104, USA

• Pay or shift range: $21 USD to $23 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Central Intake Coordinator to join our Central Intake Division team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), tuition reimbursement, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Demonstrated cultural competence and ability to communicate effectively with individuals from a variety of cultural backgrounds.
• Ability to assess risk and work effectively with challenging and diverse populations.
• Knowledge of BHN substance use programs, other BHN programs, and community resources, including how to help individuals access them; knowledge of medication clinic workflows and processes.
• Excellent verbal and written communication skills.
• Excellent computer skills, including email and database systems; EHR experience helpful.
• Knowledge of mental illness and substance use disorders and treatment, including severe mental illness.
• Experience verifying insurance preferred.
• Minimum of 2 years of related experience; call center or intake experience preferred.
• High School Diploma or GED required; Associate’s or Bachelor’s Degree in a related field preferred.

Who You Are:

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Salary Range- $21.00-23.00

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.